Andrés Marcelo Garza Gangemi
Clarkston,MI
Summary
Quality control professional experienced in developing organization's quality strategy, procedures, and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with IATF 16949 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Corporate Product Quality Manager
Continental Automotive
06.2022 - Current
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Established and tracked quality department goals and objectives.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Determined quality department standards, practices, and procedures.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Automotive Campaign management. Championed technical root cause determination & Negotiation with OEM for multiple product lines.
- Automotive Warranty Champion. Established warranty reduction project within product line to minimize ordinary warranty spend for multiple customers / products.
New Model Quality Supervisor
ZF North America Inc.
10.2019 - 06.2022
- Lead and direct a team of engineers (8 Project Engineers) to ensure on time & safe launch of all programs within the North American market
- Coordinate all new model builds at customer location
- Act as interface for technology portfolio with manufacturing assembly plants.
Customer Quality Supervisor
ZF North America Inc.
06.2018 - 06.2022
- Lead and direct a team of engineers (7 direct reports / 10 indirect) to ensure the completion of customer quality-related activities for the suspension technology group within the North American market
- Evaluate operations, review work of personnel, maintain records, enforce company rules, provide input on team performance, make recommendation to hire or fire, initiate and/or recommend Changes-In-Status and eliminate ordinary operating difficulties
- Assign and lead projects with personnel
- Act as an interface and escalation point between customer and the company (Production Plants, Sales Organization, Engineering Organization, Purchasing Organization/Supplier Quality)
- Communicate regularly with all levels of customer quality organization to keep the customer informed of quality performance.
Senior Customer Quality Engineer
ZF North America Inc.
10.2017 - 06.2018
- Support team of customer quality engineers with customer specific inquiries
- Act as key contact in escalation meetings regarding body warranty and 0km customer complaints
- Act as champion for Quality improvement projects.
Customer Quality Engineer
ZF North America Inc.
01.2017 - 10.2017
- Act as key interface between customer and CT organization (Production Plants, Sales Organization and Engineering Organization)
- Communicate regularly with all levels of the customer quality organization to keep the customer view of CT quality performance up-to- date
- Collect all information about CT quality situation in the North America market using face-to-face meetings with the customer and using all specific customer portals
- Collect all information about future customer quality expectations using face-to-face meetings with the customer and attending quality related customer information meetings
- Understand and follow all customer specific quality systems and procedures
- Coordinate and control closure of all customer related corrective and preventative quality subjects (e.g
- Product development issues, 0-ppm subjects, warranty subjects) in close cooperation with CT production plant quality, supplier quality and engineering organizations
- Support CT organizations to understand the details and importance of customer quality subjects
- Prepare transparent status information for all CT quality issues with all involved CT internal functions
- Lead presentation of CT quality issues to the customer and discussions with the customer (one voice to the customer)
- Coordinate necessary sorting activities on-site (Customer plants) in cooperation with the production plant quality organizations
- Attend all customer initiated regular and sporadic quality meetings and represent CT organization and position
- Attend all customer audits in the production plants and the engineering locations
- Report the customer specific CT quality status regularly to CT Plant Quality Lead and Manager in a transparent and complete manner (standardized templates)
- Maintain professional and technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing and expanding professional networks, and participating in professional societies
- Understand and comply with all ISO TS 16949 and the transition to IATF 16949 policies and procedures
- Perform other duties as assigned.
Lead APQP Engineer (Seatbelts)
TK Holdings
07.2016 - 01.2017
- Responsible for planning and establishing product quality targets (parts and process) to meet customer and company requirements
- The APQP engineer is responsible to lead and support pre-launch and initial launch quality activities at manufacturing and related support sites
- Ensure that customer requirements are incorporated into product functional specifications
- Ensure manufacturing process can support the customer product quality requirements
- Lead Advanced Quality Planning activities with plants, QC and PM’s staff
- Attend the DR reviews and evaluate production quality requirements - LAT and QC requirements
- Escalate potential product/process quality issues and develop plans to resolve them
- Interact with customer engineering and SQE representatives for process reviews and audits
- Work with the Takata SQEs and suppliers to create corrective action plans to address process failures
- Work with Engineering, Purchasing, Program Management to improve overall product quality
- Establish Program lessons learned and improve APQP activities at plants and suppliers
- Review engineering changes as it relates to potential production quality impact
- Perform work in accordance with Takata TS and ISO standards.
Lead Warranty Engineer
TK Holdings
12.2015 - 07.2016
- Lead warranty engineer based out of Auburn Hills, lead warranty reviews with big 3 major automotive companies
- Analyze warranty data to identify trends, plan and propose production line changes, review PAD documents for all Airbag, Seatbelt and Steering Wheel installation operations at OEM's to propose procedure changes to minimize defects
- Work with Engineering to modify DFMEA with lessons learned from previous programs to prevent repeat failure modes
- Support horizontal deployment team to implement production changes in manufacturing facilities worldwide
- Work with production facilities to modify and improve control plan to prevent failure modes from occurring
- Lead QRDCP meeting with General Motors
- Work with QRD Lead Restraints on Go & See initiative to reduce labor claims
- Lead GFCPA meeting with Ford Motor Company
- Lead QEC with FCA
- Main OWT contact for General Motors
- Cost recovery analysis and negotiation
- Attend and review all OWT for Steering Wheels, Airbags and Seatbelts
- Support GM, Ford and Chrysler DRE's with quality analysis on Design changes and how they may or may not impact the company Warranty performance.
Quality Engineer
The ExOne Company
01.2015 - 12.2015
- Coordinate and contribute to quality control and ISO objectives and activities to resolve production problems, maximize product liability, and minimize cost
- Interact with vendors, staff and management personnel regarding purchases, procedures, product specs, manufacturing capabilities and project status
- Draft and design layout of equipment, materials, and workspace to illustrate maximum efficiency, using drafting tools and computer
- Formulate sampling procedures and designs and develop forms and instructions for recording, evaluating and reporting quality data
- Analyze statistical data and product specs to determine standards and establish quality and reliability objectives of finished product
- Contribute to quality assurance program development
- Responsibilities include inspections of raw materials, materials in process, and finished products
- Oversee the development of quality standards and protocols for quality assurance testing models
- Assist in the design and implementation of policies and procedures for testing and evaluating the precision and accuracy of products and/or equipment
- Lead quality assurance engineering team regarding projects, tasks, and operations.
Jr. International Account Manager
Conexus Logistics
08.2012 - 01.2015
- Key Responsibilities: Sales, Data Analysis, Inventory Management, Quoting, Project Management
Supply Chain Intern
Conexus Logistics
06.2012 - 08.2012
- Key Responsibilities: Standard Work Implementation, Data Analysis, Inventory Management, Sales, Dispatching
Supply Chain Engineer
Heineken Mexico
01.2012 - 06.2012
- Supply Chain Intelligence Project, Engineering Thesis Project
- Key Responsibilities: Demand Forecasting Analyst, Inventory Management Analyst, Root Cause Analysis, Standard Work Implementation
Quality Engineer
FEMSA Commerce (OXXO)
08.2011 - 12.2011
- Key Responsibilities: Team Leader, Data Analysis, DPMO reduction, Cpk & Cp Calculation, DMAIC Methodology, Standard Work Implementation, Root Cause Analysis.
Marketing Internship, Sales analyst
FEMSA Commerce (OXXO)
08.2010 - 08.2011
- Key Responsibilities: Data Analysis, Scorecard Elaboration, Senior Executive Assistant.
Lean Manufacturing Engineer
GE Transportation
04.2010 - 08.2010
- Key Responsibilities: Line Balancing, 5s, Waste Reduction, Visual Management Implementation, Layout Designer, Standard work, Root Cause Analysis, Lean Metrics Analysis.
Education
Master of Science - Lean Manufacturing
Kettering University
01.2024
Industrial Engineering - Quality Major
Universidad de Monterrey
01.2012
Skills
- Customer Support
- Quick Learner
- Proactive
- Team player
- Leadership
- Oral and written communication skills
- Innovative
- Decision-Making Capabilities
- Customer Complaint Resolution
- Quality Management Systems
- Lean Manufacturing Principles
- Continuous Improvement Strategies
- Quality Assurance Expertise
- Project Management Abilities
- Performance Metrics Analysis
- Six Sigma Methodologies
- Corrective Action Planning
- Employee Training
- Product Development
- Customer Service
- Team Collaboration
- Performance Monitoring
- Critical Thinking
- Strong Work Ethic
- Statistical Analysis
- Field Sampling
- Attention to Detail
- Deadline Adherence
- Data Collection
Credentials Certifications
- ISO 9001:2008 Internal Auditor Certification
- Lean Six Sigma Black Belt (LSSBB)
Certification
Six Sigma Black Belt
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Corporate Product Quality Manager
Continental Automotive
06.2022 - Current
New Model Quality Supervisor
ZF North America Inc.
10.2019 - 06.2022
Customer Quality Supervisor
ZF North America Inc.
06.2018 - 06.2022
Senior Customer Quality Engineer
ZF North America Inc.
10.2017 - 06.2018
Customer Quality Engineer
ZF North America Inc.
01.2017 - 10.2017
Lead APQP Engineer (Seatbelts)
TK Holdings
07.2016 - 01.2017
Lead Warranty Engineer
TK Holdings
12.2015 - 07.2016
Quality Engineer
The ExOne Company
01.2015 - 12.2015
Jr. International Account Manager
Conexus Logistics
08.2012 - 01.2015
Supply Chain Intern
Conexus Logistics
06.2012 - 08.2012
Supply Chain Engineer
Heineken Mexico
01.2012 - 06.2012
Quality Engineer
FEMSA Commerce (OXXO)
08.2011 - 12.2011
Marketing Internship, Sales analyst
FEMSA Commerce (OXXO)
08.2010 - 08.2011
Lean Manufacturing Engineer
GE Transportation
04.2010 - 08.2010
Master of Science - Lean Manufacturing
Kettering University
Industrial Engineering - Quality Major
Universidad de Monterrey
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