Andruleigha B. Turner
Columbus
Summary
Results-driven IT professional with hands-on experience in technical support, service desk assistance, and troubleshooting. Strong background in helpdesk ticketing systems, diagnosing IT issues, and providing customer-focused solutions. Holds a Bachelor’s in Information Technology and is pursuing an IT Support Certification. Skilled in incident resolution, documentation, and hardware/software support in fast-paced environments. Passionate about delivering efficient IT support in a Service Desk Analyst role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Outback Steakhouse
12.2016 - Current
- Provided first-line technical support for staff, ensuring smooth operations by swiftly resolving software, hardware, and connectivity issues
- Trained staff on IT procedures and secure data handling to improve operational efficiency
- Managed daily data tasks, including organizing and securing sales records, ensuring a reliable and efficient system for data retrieval and storage
- Conducted hardware maintenance on IT equipment, proactively addressing potential issues to prevent service disruptions, and improving overall operational efficiency
- Provided technical assistance and support for POS systems and network troubleshooting, ensuring minimal downtime
- Collaborated with team members to streamline technical processes, driving improvements that ensured smooth daily operations and optimized service delivery
Web Development Intern
J'sheree's Sweet Treats
05.2023 - 10.2023
- Worked with a team to design a user-friendly website that improved customer engagement and online sales, aligning tech solutions with business objectives to enhance overall service
- Developed technical solutions such as secure online payment systems and automated functions, which led to smoother customer transactions and more accurate tracking of orders
- Created technical documentation and updates for the website, enabling seamless collaboration and support among team members
- Assisted in troubleshooting web-related technical issues, improving user experience, and ensuring system functionality across different platforms
- Collaborated with team members to enhance the website's performance and provided user support to optimize the customer experience
Education
Bachelor of Science - Information Technology
Franklin University
Columbus, OH08-2024
Skills
- Technical Support & Troubleshooting: Diagnosing and resolving hardware, software, and network issues
- Helpdesk & Incident Management: Experience with ticketing systems, ServiceNow operations, and IT documentation
- Software & Systems: Windows, macOS, Linux, Microsoft Office Suite, Google Workspace, POS systems, HTML, CSS, JavaScript
- Customer Service & Communication: Strong problem-solving, verbal/written communication, and collaboration
- Hardware Support: POS terminals, printers, tablets, and network devices
- Software Installation & Configuration: Installing, configuring, and maintaining applications
Certification
IT Support Certification (Expected Completion: March 7, 2025)
Timeline
Web Development Intern
J'sheree's Sweet Treats
05.2023 - 10.2023
Restaurant Manager
Outback Steakhouse
12.2016 - Current
Bachelor of Science - Information Technology
Franklin University