Summary
Overview
Work History
Education
Skills
Timeline
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Andrya Taylor

Houston,TX

Summary

Dynamic customer service professional with a proven track record at MTM Transportation, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty and satisfaction through empathetic communication and critical thinking. Adept at managing high-stress situations while maintaining professionalism, ensuring exceptional service delivery and positive client experiences.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

MTM Transportation
12.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Continuum Global Solutions
12.2020 - 04.2023
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

CNA

Windsor Quail Valley PostAcute Healthcare
09.2018 - 03.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Teller

IBC Bank
05.2016 - 04.2017
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Education

Wheatley High School

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency

Timeline

Customer Service Representative

MTM Transportation
12.2024 - Current

Customer Service Representative

Continuum Global Solutions
12.2020 - 04.2023

CNA

Windsor Quail Valley PostAcute Healthcare
09.2018 - 03.2020

Teller

IBC Bank
05.2016 - 04.2017

Wheatley High School

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Andrya Taylor