Anduela Llabani
Waterbury,CT
Summary
Dedicated Medical Assistant with a proven track record at Tufts Medical Center Primary Care - Quincy, excelling in patient care coordination and HIPAA compliance. Leveraged compassionate communication to enhance patient satisfaction and mastered EMR/EHR systems for efficient clinical documentation. Achieved a significant reduction in patient wait times through meticulous appointment setting and insurance verification.
Overview
2022
2022
years of professional experience
Work History
Medical Assistant
Tufts Medical Center Primary Care - Quincy
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Medical Receptionist
Southbury Primary Care
09.2021 - 12.2021
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Medical Receptionist
Saint Vincent Hospital
12.2019 - 08.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Internship for Medical Assistant
Beth Israel Deaconess Medical Center
03.2019 - 05.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Education
Medical Assistant Certificate - Medical Assistant
Bunker Hill Community College
Charlestown, MA05.2019
Bachelor Of Economics - Economics
University Mesdhetar
Albania06.2012
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Data Entry
- Phlebotomy
- Reliable team player
- Procedure Assistance
- Electronic Health Records
- Electronic Medical Records
- Compassionate
- CPR
- Immunization Administration
- Phlebotomy Techniques
- Patient Assessments
- Specimens collection and processing
- Medical Procedures
- Laboratory Specimen Collection
- Professionalism and Ethics
- Maintaining confidentiality
- Insurance Verification
- Appointment Setting
- Compassionate caregiver
- Patient Care Coordination
- Patient Flow Management
- Sterilization techniques
- First Aid
- Equipment Sterilization
- Medical office administration
- Sterile technique
- Fluent in Languages
- Complex Problem-Solving
- Trustworthy companion
- Adaptable
- Inventory and supply management
- Valid State driver's license
- Healthcare Software Proficiency
- Family Education
Languages
Albanian
Native or Bilingual
Timeline
Medical Receptionist
Southbury Primary Care
09.2021 - 12.2021
Medical Receptionist
Saint Vincent Hospital
12.2019 - 08.2021
Internship for Medical Assistant
Beth Israel Deaconess Medical Center
03.2019 - 05.2019
Medical Assistant
Tufts Medical Center Primary Care - Quincy
Medical Assistant Certificate - Medical Assistant
Bunker Hill Community College
Bachelor Of Economics - Economics
University Mesdhetar
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