Andy Abro
Rochester Hills,MI
Summary
Accomplished professional with over 20 years of expertise in business management, retail, customer service, and sales. Skilled in optimizing operations and building lasting customer connections. Ambitious and driven, dedicated to achieving excellence and contributing to organizational success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager/Owner
Original Buscemi's
04.2023 - 02.2025
- Managed daily operations of a combined liquor store and pizza kitchen, overseeing staff scheduling, training, and performance.
- Controlled inventory for alcohol and kitchen supplies, optimizing stock levels to reduce waste and costs.
- Supervised pizza kitchen operations, ensuring timely order fulfillment and consistent food quality.
- Established outstanding customer and community relations.
District Manager/Owner
Super Ceullular/Metro PCS Authorized Dealer
04.2020 - 03.2023
- Oversaw operations of 4 Metro PCS retail locations, managing employees to ensure consistent sales performance and exceptional customer service across the district.
- Conducted regular store audits to enforce compliance with company policies, branding standards, and regulatory requirements, achieving 100% audit compliance.
- Implemented training programs to enhance staff product knowledge and sales techniques, increasing district-wide sales and establishing outstanding customer service.
District Manager
L.A. Insurance
07.2014 - 03.2020
- Supervised operations across 8 insurance offices in west MI.
- Developed and implemented training programs to enhance agent performance and supported numerous agents in obtaining their insurance licenses.
- Ensured compliance with state insurance regulations and company standards through regular audits, maintaining 100% compliance.
District Manager/Owner
Wireless Revolution/Sprint PCS Preferred Retailer
06.2009 - 03.2014
- Oversaw operations of 9 Sprint retail stores across Northeast Indiana and Northwest Ohio, managing 40+ employees to drive sales and ensure top-tier customer service.
- Led the opening of new stores, coordinating site selection, staffing, and inventory setup.
- Revitalized underperforming and previously closed stores, implementing strategic turnarounds that restored profitability within months.
- Ensured compliance with corporate policies and regulatory standards through regular store audits, achieving 100% compliance across the district.
Sales Associate
Super Cellular/Merto PCS Authorized Agent
05.2008 - 05.2009
- Delivered exceptional customer service, consistently achieving top sales performance by exceeding monthly quotas.
Store Manager
Holiday Liqour Store
04.2001 - 05.2008
- Managed all aspects of a high-volume liquor store.
Certification
- Licensed in Life and Heath insurance
- Licensed in Property and Casualty insurance
Timeline
General Manager/Owner
Original Buscemi's
04.2023 - 02.2025
District Manager/Owner
Super Ceullular/Metro PCS Authorized Dealer
04.2020 - 03.2023
District Manager
L.A. Insurance
07.2014 - 03.2020
District Manager/Owner
Wireless Revolution/Sprint PCS Preferred Retailer
06.2009 - 03.2014
Sales Associate
Super Cellular/Merto PCS Authorized Agent
05.2008 - 05.2009
Store Manager
Holiday Liqour Store
04.2001 - 05.2008
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