Andy Alcaraz
Medical Billing
Summary
Experienced representative in the accounts receivable medical industry. Proficient in hospital billing and patient customer service. Seeking a full time remote position to utilize my knowledge and experience in the medical billing field. Diligent and dependable in live call setting. Efficient in multi-tasking and time management while meeting department objectives. Bilingual - Spanish.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Account Representative Specialist
Hoag Memorial Hospital Presbyterian
Newport Beach, CA
04.2018 - Current
- Senior representative for hospital billing department, live call center.
- Hospital liaison between billing department and collection agency, involves extensive email communication and problem solving.
- Versed in medical billing programs: Epic, Change Healthcare, Instamed Payment Navigator, Emdeon, One Source, Chartmaxx/Quanum, Collect One, Affinity, and Paragon.
- Demonstrate professionalism and medical billing knowledge on patient and insurance calls.
- Assist management in training new employees, delegating team members, de-escalating patient calls.
- Verify and coordinate insurance eligibility for claim submission, arrange payment plans, address patient questions and concerns.
- Analyze accounts for delinquencies and other ongoing issues and diligently resolve self pay accounts.
- Display proficiency and understanding on patient and insurance billing process and communicate effectively while adhering to HIPAA and FTC regulations.
- Experience at a top tier non-profit hospital with multiple locations in Orange County, CA. (hoag.org)
- Remained an active essential worker during pandemic, office stayed open.
Accounts Receivable Manager
Better Account Management, Inc
Orange, CA
11.2014 - 03.2018
- Managed daily billing and collection operations, reported directly to company president.
- Worked with patient's to develop payment plans, retain insurance info for claim billing and bring accounts current.
- Reviewed billing problems, researched issues and resolved concerns for 4 hospitals.
- Handled high volume patient calls and mail correspondence while managing staff of 5.
- Utilized Paragon and Collect One software.
Education
Bachelor of Science -
Westwood College
Anaheim, CA 06.2007 - 07.2010
Skills
Account management
undefinedTimeline
Account Representative Specialist
Hoag Memorial Hospital Presbyterian
04.2018 - Current
Accounts Receivable Manager
Better Account Management, Inc
11.2014 - 03.2018
Bachelor of Science -
Westwood College
06.2007 - 07.2010
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