Andy Anane
Citrus Heights,CA
Summary
Personable and energetic with strong ability to connect with guests and create welcoming atmosphere. Understands importance of exceptional customer service and brings skills in managing guest interactions and maintaining clean and organized environment. Aims to enhance guest experience and contribute to positive and engaging atmosphere. Developed skills in fast-paced, guest-focused environment, seeking to transition into new field. Gained expertise in customer service and effective communication, ensuring positive experience for all guests. Aims to leverage these transferable skills to contribute meaningfully in new role. Offering friendly and welcoming demeanor with passion for providing excellent guest experiences and eager to learn and develop in dynamic environment. Delivers understanding of guest satisfaction and brings skills in effective communication and teamwork. Ready to use and develop customer service and organizational skills in Desired Position role. Experienced with guest interaction, ensuring welcoming and positive environment. Utilizes effective communication and problem-solving to address guest needs. Knowledge of event coordination and maintaining operational standards. Professional hospitality specialist with robust experience in creating memorable guest experiences. Known for strong focus on team collaboration, adaptability, and achieving results. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Recognized for reliability and effective communication, ensuring seamless operations and high guest satisfaction. A hospitality professional with proven track record of delivering exceptional guest experiences and maintaining high standards. Extensive experience in event coordination and customer service, ensuring seamless operations. Known for effective teamwork and adaptability to changing needs, showcasing skills in communication and problem-solving. Knowledgeable Desired Position with background in providing excellent customer service and ensuring guest satisfaction. Successfully assisted in coordinating events and maintaining welcoming environment. Demonstrated strong communication and problem-solving skills in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Private Chef
Self Employed Services
02.2020 - Current
- Worked closely with clients regarding their nutritional goals and implemented meal plans accordingly.
- Adapted quickly to last-minute changes in menu requests or guest counts without sacrificing quality or presentation standards.
- Prepared high-quality meals for clients with diverse palates, emphasizing the use of fresh, local ingredients.
- Maintained a clean and organized kitchen workspace, adhering to strict sanitation guidelines and safety protocols.
Bay Host
Topgolf USA
02.2018 - Current
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Collaborated with team members to maintain efficient operations and seamless transitions between shifts.
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
- Upheld an atmosphere of professionalism and positivity among team members, contributing to a cohesive work environment that fostered exceptional guest service.
- Took guest food and beverage orders and entered orders in computer system.
- Retrieved and delivered food and beverage orders.
- Assisted in event coordination and execution, contributing to successful functions and memorable guest experiences.
- Supported other staff members during busy periods by assisting with tasks such as bussing tables or restocking supplies as needed.
- Managed reservations system effectively, optimizing seating arrangements to accommodate walk-in guests while honoring reserved bookings.
- Followed procedures to correctly handle cash, credit and gift certificate transactions.
- Trained new employees on company policies, procedures, and service standards, facilitating their integration into the team.
- Demonstrated adaptability in handling various roles within the establishment including server assistance or bartending duties when required.
- Ensured compliance with safety regulations by monitoring guest activities and intervening when necessary.
- Developed strong relationships with regular patrons, fostering loyalty and repeat visits to the venue.
- Provided knowledgeable recommendations for menu items and beverages, enhancing guest satisfaction with their choices.
- Maintained a clean and welcoming environment for guests, ensuring an enjoyable experience during their visit.
- Improved venue presentation by regularly inspecting facilities, identifying areas of improvement, and coordinating maintenance efforts.
Cook
Topgolf USA
01.2018 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
None - Communications
Madison Area Technical College
Madison, WINone - Communications
Carl Sandburg College
Galesburg, ILHigh School Diploma - General Studies
Madison Memorial High School
Madison, WI06.2014
Skills
- Punctuality
- Cleanliness
- Maintaining composure
- Tactfulness
- Cross-selling techniques
- Customer service
- Problem-solving
- Safety checks
- Attention to detail
- Verbal and written communication
- Quality control
- Interpersonal communication
- Good judgment
- Professionalism
- Analytical thinking
Timeline
Private Chef
Self Employed Services
02.2020 - Current
Bay Host
Topgolf USA
02.2018 - Current
Cook
Topgolf USA
01.2018 - Current
None - Communications
Madison Area Technical College
None - Communications
Carl Sandburg College
High School Diploma - General Studies
Madison Memorial High School