Andy Anderson Berroa
Peoria,AZ
Summary
A proficient bilingual administrative professional with a strong ability to engage with new and existing clients
in conversations to discover opportunities, generate goals, and execute steps to achieve them. Capable of
performing complex tasks simultaneously while providing excellent customer service to both internal and
external customers. Possess excellent problem-solving and critical thinking abilities and an understanding of
how to leverage resources to accomplish tasks. Results-focused team player, confident in interpersonal
communication – both written and oral.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager
Optimal Insurance AZ
Phoenix, AZ
07.2023 - Current
- Assessed customer needs and offered appropriate insurance products.
- Reviewed existing policies to determine if changes were necessary.
- Developed relationships with clients to ensure satisfaction and loyalty.
- Investigated discrepancies in billing statements and credit card charges.
- Maintained accurate records of client accounts and policy information.
- Advised customers on risk management strategies tailored to their specific needs.
- Implemented innovative strategies for improving customer service quality.
- Established and maintained effective working relationships with vendors.
- Explained complex policy provisions to customers in a clear manner.
- Tracked financial metrics such as premiums paid, claims filed.
- Resolved customer complaints regarding coverage or service issues.
- Ensured compliance with all applicable laws, regulations, and standards.
Commercial Driver & Assistant
AutoZone
Phoenix, AZ
08.2022 - 05.2023
- Maintained accurate logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance when necessary.
- Utilized GPS systems for navigation during trips.
- Checked vehicle's equipment and supplies, such as tires, lights, brakes, gas, oil, water and loading equipment.
- Verified the accuracy of shipping documents to ensure that goods are delivered to correct addresses.
- Complied with all applicable traffic laws while operating commercial vehicles in order to maintain safe driving records.
- Followed delivery instructions from dispatchers or other personnel regarding routes, deliveries or pickups.
- Provided excellent customer service by responding promptly to inquiries about shipments or services offered.
- Loaded and unloaded cargo in a safe manner according to company guidelines.
- Performed pre-trip inspections prior to departing on each route ensuring compliance with DOT regulations.
- Maintained positive working relationship with fellow staff and management.
Environmental Supervisor
SONORAN STABILIZATION
Phoenix, AZ
01.2020 - 01.2021
- Dust control includes practices used to reduce or prevent the surface and air transport of dust during construction
- The EPA's recommendations are to clean and impact the least possible areas if they are not going to be worked
- Ensuring there is no track out, including checking all construction vehicles coming in and out of the site
- Reporting how much water is being used on sites.
- Supervised the maintenance of records related to chemical inventory, waste storage, and disposal activities.
- Monitored the activities of contractors to ensure adherence to safety protocols and regulatory requirements.
- Investigated complaints from outside agencies regarding alleged violations of environmental laws or regulations.
- Ensured that all hazardous waste was properly labeled, stored, transported, and disposed of according to established guidelines.
- Maintained accurate records of all environmental incidents reported by employees.
- Generated reports on system utilization, resource usage, and other metrics as required by management.
Education
MBA - Business Administration And Management
ARIZONA CHRISTIAN UNIVERSITY
Phoenix, AZ05-2023
ASSOCIATES DEGREE -
GLENDALE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
CHARPRRAL HIGH SCHOOL
Skills
Proficient in Spanish Reading, Writing, and Speaking
Proficient in: Outlook, Excel, PowerPoint, Microsoft Word, Microsoft Teams, One Drive, EMS, Zoom, Oracle,
UKG, Adobe, One Note, EZlynx
Tools Technology
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Zoom
- Skype Business
- WTK
Certification
- Social media certified by HubSpot
References
References available upon request.
Timeline
Account Manager
Optimal Insurance AZ
07.2023 - Current
Commercial Driver & Assistant
AutoZone
08.2022 - 05.2023
Environmental Supervisor
SONORAN STABILIZATION
01.2020 - 01.2021
MBA - Business Administration And Management
ARIZONA CHRISTIAN UNIVERSITY
ASSOCIATES DEGREE -
GLENDALE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
CHARPRRAL HIGH SCHOOL