Andy Bautista
Albuquerque,NM
Summary
Skilled in data analytics and bilingual communication, consistently exceeding goals by fostering a culture of continuous improvement and strategic planning. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Processed refunds and solved billing issues. Conducted new hire interviews and well as training new hires. Managed payroll and scheduling for current employees.
Overview
7
7
years of professional experience
Work History
Specialist
Apple
Albuquerque, New Mexico
08.2024 - Current
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered high-quality presentations for diverse audiences, driving increased brand awareness and interest.
Lead Supervisor
Chuze Fitness
09.2022 - Current
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Trained new employees in different states and in New Mexico as well.
- Audited member's billing and processed refunds.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Dealt with difficult situations and maintained customer satisfaction.
- Worked on payroll and scheduling.
- Conducted new hire interviews.
Cashier, Sales Associate, Cart Attendant
Target
09.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Sales Associate
Comcast
08.2019 - 09.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed customer accounts to secure customer satisfaction and repeat business.
Manager
Chipotle
06.2017 - 08.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate of Business Administration - Business
Central New Mexico Community College
Albuquerque, NM05.2024
High School Diploma -
Sandia High School
Albuquerque, NM05.2020
Skills
- Bilingual (Spanish and English)
- Staff Management
- Data Analytics
- Inventory Control
- Team Leadership
- Documentation And Reporting
- Schedule Management
- Problem Resolution
- Customer Service
- Idea Development and Brainstorming
- Priority management
- Goal-Oriented
- Billing Audits
Clothing Brand
I currently own a clothing brand that is orientated towards gym goers. The brand is called "Lift Nature" it was released May 20th 2024. The brand is suppose to represent hard working, dedicated and strong individuals. The brand was started to create a community for people not only in New Mexico but all over the world. It is meant to be a way for individuals to be able express themselves through clothing for their unseen hard work and feel a part of a bigger and positive community.
Timeline
Specialist
Apple
08.2024 - Current
Lead Supervisor
Chuze Fitness
09.2022 - Current
Cashier, Sales Associate, Cart Attendant
Target
09.2021 - 05.2022
Sales Associate
Comcast
08.2019 - 09.2021
Manager
Chipotle
06.2017 - 08.2019
Associate of Business Administration - Business
Central New Mexico Community College
High School Diploma -
Sandia High School
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