Andy Bratini

• Coordinated and optimized multi-stop delivery routes for appliance installations and pickups, improving on-time performance and reducing miles driven.
• Managed daily driver assignments and vehicle rotations to maximize fleet utilization and reduce fuel costs.
• Processed weekly payroll for drivers and warehouse staff; validated hours, reconciled timekeeping variances, and submitted adjustments accurately and on schedule.
• Built routing and delivery performance reports to identify efficiency gains and minimize delays.
• Supervised dispatch operations and verified adherence to DOT and safety regulations.
• Maintained detailed records of delivery logs, maintenance schedules, and employee attendance.
• Provided operational support to drivers and customers, resolving delivery issues to maintain high satisfaction.

• Assisted residents with daily living activities, promoting independence and well-being.
• Supported implementation of individualized care plans to meet resident needs effectively.
• Maintained accurate documentation of resident progress and incidents for compliance purposes.
• Collaborated with multidisciplinary teams to enhance quality of care and resident satisfaction.
• Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off.
• Responsible for giving direction/instructions and the overall management of Sanctuary staff.
• Provide and oversee on-site trauma-informed social service delivery at city sanctuary.
• Work cooperatively with hotel operations and security staff to welcome and engage migrant and asylum-seeking families with children.

• Manage dailysocial service operations and provide on the ground support and supervision to staff providing support services.

• Oversaw shelter operations and managed daily shift activities.

• Provided direction and support to staff membersHandled client case management, assessed individual needs.

• Maintained accurate documentation of resident activities and case plans
• Supported holistic development and care planning for clients

• Directed daily retail operations including scheduling, payroll tracking, and team management to meet store KPIs.
• Implemented process improvements that enhanced communication, reduced errors, and increased team productivity.
• Oversaw inventory and merchandising while ensuring compliance with corporate policies.
• Delivered ongoing performance coaching and ensured accurate reporting of sales and operational data.

• Managed day-to-day sales operations, payroll submissions, and team schedules to sustain productivity.
• Resolved customer and staff concerns promptly to preserve satisfaction and retention.
• Monitored profitability targets, analyzed expense trends, and maintained accurate departmental records.
• Coordinated with logistics teams to schedule product shipments and support route planning for deliveries.