Summary
Overview
Work History
Education
Skills
Timeline
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Andy B’Smith

Asheville,NC

Summary

Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

12
12
years of professional experience

Work History

Home Health Operations Consultant Supervisor

Encompass/Enhabit Home Health
01.2020 - Current
  • I have been responsible for the guidance of the operations for over fifty different home health agencies, three hospice agencies, and two private duty service lines under a variety of Regional Vice Presidents and the Director of Operations
  • Assisted Administrators, Branch Directors, and other office and field staff; ensuring all agencies meet federal, state, and local laws regarding certification and licensure process
  • Lead a team of trainers that provide Intake Coordinator, Medical Record Specialist, & Patient Service Coordinator 101 training for all new hires each month
  • Over 570 new hires trained since 2020
  • Personally provided supplemental monthly Medical Record Specialist 101 training for 270+ new hires since 2020
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Created IRR (Issue, Resolution, Reference) spreadsheet to track and collaborate various problems/questions that our team resolves for our regions
  • Established a regional feedback procedure to better gauge team member’s performance and enhance customer service mentality
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Operations/HR/Compliance/Software/Financial training for all back-office positions and mobile device training for field staff positions
  • Traveled and provided support in thirteen different states (CT, FL, NC, SC, TX, NM, MA, MD, UT, GA, CO, KY, KS, & TN)
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.

Operations Consultant

Encompass Home Health
01.2012 - 01.2020
  • Helped establish De Novo branch locations in Bluffton, SC and Columbia, SC. Both now have a census over 100
  • Provided training and support for new acquisitions including Phoenix Home Care, Tidewater Home Health, Camellia, and CareSouth
  • Supported private duty and hospice service lines with operations audits and back-office training
  • Attended and supported various QAPI, Strategy, IDG, Case Conference, AWESOM, and daily huddle meetings
  • Collaborated closely with RVP in TX to create the Field Staff Daily Productivity Forecast Report that is used daily by all PSCs today
  • Worked in partnership with the integration team to establish a standardized patient related workflow guide for all back-office staff called the Functionality Guide
  • Provided back-end user rights to the HomeCare HomeBase software with routine security audits
  • Lead presenter at the Encompass Development Center for the Top Gun Patient Service Coordinator training from 2018- 2020
  • Collaborated with clients to target issues and uncover methods that would increase operational efficiency.

E-Commerce Sales Coordinator

Petra Industries
01.2011 - 01.2012
  • My primary responsibility was to develop relationships with buyers from multiple .com e-tailer to increasing buying quantity
  • My largest accounts included Amazon, Wal-Mart, PC Mall, NewEgg, Linens n’ Things, Beach Audio, and Sonic Electronics
  • During my last year I achieved 110% above goal in Q1, 117% in Q2, and 138% in Q3.

Oklahoma City Thunder
01.2010
  • Worked with the NBA’s marketing research team to increase fan attendance of home games
  • Provided statistics and data to show areas that would increase ticket sales
  • Traveled around Oklahoma, visiting universities to gather feedback and to increase enthusiasm for the new NBA team in an historically collegiate football ruled state.

Education

Bachelor’s degree - Business Marketing/Management

Oklahoma Christian University
2011

Skills

  • Interdepartmental Functions Coordination
  • Employee Training Program
  • Operational Efficiency
  • Policy and Program Development
  • Financial Operations Oversight
  • Regulatory and Statutory Compliance
  • Employee Recruitment and Hiring
  • HCHB – Extensive knowledge of functionality and process
  • Tableau – Utilizing and creating data workbooks
  • Smartsheets – Smartsheet Certified
  • WorldView/OnBase – Processing documents and reconciling errors
  • Print2Fax – Setting up profiles and editing documents
  • PeopleSoft – Navigation and support
  • Excel- Creating database spreadsheets Macro creation
  • Outlook – Advanced features and capabilities
  • Camtasia – Generating video content
  • Power Point – Creating unique visual presentations
  • Microsoft Word – Creating documents, brochures, menus, and various formats
  • SPSS – Statistical software used for marketing
  • Lean Six Sigma Green Belt

Timeline

Home Health Operations Consultant Supervisor

Encompass/Enhabit Home Health
01.2020 - Current

Operations Consultant

Encompass Home Health
01.2012 - 01.2020

E-Commerce Sales Coordinator

Petra Industries
01.2011 - 01.2012

Oklahoma City Thunder
01.2010

Bachelor’s degree - Business Marketing/Management

Oklahoma Christian University

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Andy B’Smith