Andy Bukstein
Austin,TX
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
2
2
years of professional experience
Work History
Help Desk Agent
Digital River
- Enhanced customer satisfaction by efficiently resolving technical issues and providing timely solutions.
- Maintained detailed records of customer interactions, documenting resolutions for future reference.
- Reduced ticket resolution time with thorough troubleshooting and clear communication.
Customer Retention Specialist
Comcast, Xfinity
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Investigated and resolved customer inquiries and complaints quickly.
- Contributed to company growth by upselling additional products and services during support interactions.
- Met customer call guidelines for service levels, handle time and productivity.
Banquet Server
Omni Barton Creek Resort & Spa
02.2022 - Current
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
Banquet Bartender
PEJ Events
01.2022 - Current
- Streamlined bar operations by efficiently preparing and serving beverages to meet high-volume demands during events.
- Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
- Handled emergency situations calmly and efficiently such as spills or broken glassware incidents without disrupting overall event flow or guest enjoyment levels.
- Assisted in training new banquet bartenders, sharing best practices and techniques to maintain consistent service standards across the team.
Education
Certificate - QA
Test Pro Bootcamp
Online03.2024
Skills
- Hardware knowledge
- Software Installation
- User credential management
- Technical Support
Additional Information
- Utilized Agile methodology with one week sprint cycles
- Employed Ad Hoc, Smoke Testing, Regression Testing, API Testing, Data Base Testing, and mobile testing
- Performed functional, GUI, usability, boundary and regression tests to test the stability and usability of software
- Analyzed Acceptance Criteria to generate comprehensive test plan
- Wrote test cases and Test Suites in Zephyr
- Execution of test suites
- Wrote clear and concise bug reports
- Employed use of SQL to perform data base testing
Programs used: JIRA, Zepthy, Postman API, DBeaver, MIcrosoft Teams, Slack,
Timeline
Banquet Server
Omni Barton Creek Resort & Spa
02.2022 - Current
Banquet Bartender
PEJ Events
01.2022 - Current
Help Desk Agent
Digital River
Customer Retention Specialist
Comcast, Xfinity
Certificate - QA
Test Pro Bootcamp
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