ANDY CAMPOSANO
Ft. Lauderdale
Summary
Customer care professional with ten years of experience. Excellent interpersonal skills with the ability to positively resolve difficult customer issues. I am a motivated quick learner with exceptional communication and organizational skills. Strong planner and problem solver who readily adapts to change and can work independently or amongst a team to meet and exceed expectations. Able to efficiently multitask various situations and resolve while maintaining a professional level of integrity. Quick to take initiative in projects/situations while weighing various options to ensure best course of action is taken to end goal.
Overview
19
19
years of professional experience
Work History
Pro-Services Sales Specialist
Lowe’s Home Improvement-Pembroke Pines
10.2006 - 09.2019
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Developed strong relationships with customers, resulting in repeat business.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Utilizied PBM to actively engage and drive new customer business and building on active existing accounts.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
Sales Floor Department Manager
Lowe’s Home Improvement-Pembroke Pines
10.2006 - 09.2019
- Responsible for managing and leading a team of associates to meet and exceed company financial expectations through sales actions, consistent training and providing exceptional customer service.
- Responsible for assigning and maintaining a professional level of department presentation through team work-lists and various assigned tasks.
- Responsible for communicating with featured vendors (Whirlpool, Samsung, LG, GE, Frigidaire, Electrolux etc.) to train and familiarize product knowledge and share with team to ensure confident and accurate key conversations with our customers when selling our products.
- Responsible for consistently maintaining accurate cycle counts on merchandise throughout the department and adjusting inventory levels accordingly to reflect our physical volume with the systems.
- Constantly monitoring individual product sales reports to diagnose weak sales and execute coaching and action plans with team to increase in sales volume.
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and developed team members to enhance productivity and service quality.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Inside Sales Representative
United Rentals
10.2019 - 01.2021
- Conducted outbound calls to identify customer needs and promote rental equipment solutions.
- Managed customer accounts, ensuring accurate order processing and effective communication.
- Collaborated with cross-functional teams to streamline sales processes and enhance customer satisfaction.
- Participated in training sessions to improve sales techniques and stay current with industry trends.
- Developed product knowledge to provide informed recommendations and drive upselling opportunities.
- Engaged activley in conducting weekly cycle counts and monthly BCC audits managing fleet and internal documentation.
Outside Sales Representative
United Rentals
01.2021 - Current
- Developed and maintained strong client relationships to drive sales growth and customer loyalty.
- Conducted product demonstrations to showcase equipment features and benefits, enhancing customer understanding.
- Collaborated with internal teams to ensure timely delivery of rental equipment and services to clients.
- Identified market trends and customer needs to tailor solutions, improving sales strategies and outcomes.
- Established new accounts through cold calling and personal visits to potential customers.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in Sales Force system.
- Contributed towards creating a positive working environment with a focus on team collaboration, open communication and driven safety culture.
Education
General Education Diploma -
Warner Robins High School
Warner Robins, GASkills
- Office Skills: Office Management, Spreadsheets/Reports, Executive Support, Records Management, Event Management, Travel Coordination, Database Administration, Calendaring
- Computer Skills: MS Word, MS Outlook, MS Excel, File Management, MS PowerPoint
- Other Notable Skills: Problem Solving, Critical Thinking, Creativity, Time Management, Team building and collaboration, Inventory Maintenance, Interpersonal Communication
Timeline
Outside Sales Representative
United Rentals
01.2021 - Current
Inside Sales Representative
United Rentals
10.2019 - 01.2021
Pro-Services Sales Specialist
Lowe’s Home Improvement-Pembroke Pines
10.2006 - 09.2019
Sales Floor Department Manager
Lowe’s Home Improvement-Pembroke Pines
10.2006 - 09.2019
General Education Diploma -
Warner Robins High School