Andy Carrizales
Niles,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Quality Elevator Products, Inc
07.2018 - Current
- Spearhead sales order processing and elevate customer service standards
- Oversee, coach, and educate staff on intricate details of elevator parts and components
- Skillfully identify and fulfill customers' specific part requirements
- Deliver expert technical support to both customers and the Customer Service Team
- Efficiently manage and maintain accurate billing records for all manufactured items
- Proactively update product forecasts to guarantee optimal inventory levels
- Provide constructive feedback to the Customer Service Representative Team, enhancing response times and customer satisfaction
- Cultivate and nurture strong customer relationships to bolster retention and secure repeat orders consistently.
Shop Foreman
Quality Elevator Products, Inc
07.2018 - 10.2022
- Supervise and streamline operations in the Manufacturing and Assembly departments to optimize labor efficiency and minimize wastage
- Provide leadership by managing, training, and offering constructive feedback to the operations team
- Oversee the billing process to guarantee that the correct components are deducted from our inventory upon completion of items
- Ensure that a maximum number of shipments through UPS, FedEx, or LTL are processed on a daily basis
- Institute protocols to enhance production output and minimize downtime
- Take charge of updating Inventory Management and re-order points to ensure the availability of components and parts.
Supply Chain Lead
Frito-Lay Inc. Operations
02.2015 - 08.2015
- Coach and evaluate employees to ensure the proper process is completed and that team members are working efficiently
- Implement any new business procedures and follow up with the team members as necessary to confirm understanding
- Manage day-to-day business needs while resolving issues in a timely manner
- Proactively communicate to Sales and partner with other functions to improve service.
Supply Chain Lead
Frito-Lay Inc. Operations
06.2010 - 02.2015
- Lead Distribution Center through large operational start-up, while achieving yearly productivity and safety targets
- Provide potential stale or sales outages weekly to minimize any loss in sales and inventory
- Lead timely feedback and one on one meetings with team members, delivering positive results towards the productivity targets and retention
- National SAP/Productivity Support role, conducting Site Interventions
Logistics Manager
United States Marine Corps
11.2008 - 04.2010
- Responsible for the proper care, storage, and security of all material in three Repairable Issue Point warehouses which had equipment over $30 million
- Manage the supply issue point to ensure accurate processing of repair requisition for all ground common units located throughout III MEF
- Ensure the proper disposable for over 100 unserviceable materials valued over $260,000.
Education
Bachelor’s in General Business Administration -
Northeastern Illinois University
Chicago, ILSkills
- Frito-Lay: SAP – Functional National Expert, ICS, PWM, and IPM
- Computer: Microsoft Office Word, Excel, PowerPoint
- Client Relations and Retention
- Personnel Training and Development
- Process Improvement
- Customer Service
- Product Knowledge
- Policy Enforcement
- Performance Tracking and Evaluations
- Coaching and Training
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Quality Elevator Products, Inc
07.2018 - Current
Shop Foreman
Quality Elevator Products, Inc
07.2018 - 10.2022
Supply Chain Lead
Frito-Lay Inc. Operations
02.2015 - 08.2015
Supply Chain Lead
Frito-Lay Inc. Operations
06.2010 - 02.2015
Logistics Manager
United States Marine Corps
11.2008 - 04.2010
Bachelor’s in General Business Administration -
Northeastern Illinois University
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