Andy Chavez
Quality Management
Placentia,CA
Summary
Diligent Quality Manager with experience ensuring products and services meet internal and external standards. Organized and analytical with excellent written and verbal communication skills. Develops specific and measurable goals, and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Acting Operations Manager
Esino USA
Irvine, CA
07.2021 - Current
- Managing Technician, Logistics, and Warehouse departments
- Maintaining all departments in accordance with ISO 9001
- Accomplishing all company objectives and logistics schedules while ensuring project and product standards that exceed customers' expectations
- Fostering environment where safety and quality are high priorities
- Developed systems to track and log work issues.
- Hiring and training staff for all departments.
Quality and Production Manager
ESINO USA
Irvine, CA
11.2020 - Current
- Maintaining, improving, and developing quality assurance standard procedures
- Quality control of all incoming and outgoing parts and products 3
- Responsible for all of QA’s equipment (maintenance, calibration, upgrades)
- Conducting quality, testing, and safety training for all departments
- Resource to production managers and customer service in resolving end-user complaints and internal quality issues 6
- Overseeing electronics technicians department in repair and maintenance
- Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules.
- Manager in development and implementation of formal QA process to cover all elements of department following ISO 9001 standards
Logistics and Warehouse Manager
ESINO USA
Irvine, CA
03.2021 - 06.2021
- Plan, coordinate, and monitor logistics operations
- Develop new strategies to streamline processes
- Manage warehouse inventory
- Establish and implement warehouse management, RMA procedures, and quality control processes for retail and refurbished items
- Work closely with customer's project managers to plan, coordinate, and produce various projects
Electronics Technician
ESINO USA
Irvine, CA
04.2019 - 11.2020
- Diagnosing and repairing products
- Diligently documenting all procedures
- Investigating defects for source
- Communicating with main manufacturer to continually reduce defects
- Maintain inventory of parts and organization of workstation
Electrician Assistant / General Construction
New Century Builders
Los Angeles, CA
01.2014 - 12.2018
- Commercial and residential installations
- Running and installing electrical wires and cables
- Installing appliances: lighting fixtures, televisions, and kitchens appliances
- General construction: plumbing, gas lines, framing, wall patchwork
Computer Technician Assistant
PC and Internet Repair
El Paso, TX
01.2013 - 12.2013
- In-home and commercial set-up and installations
- Repairing: desktops, laptops, game consoles, smartphones, tablets
- Installing operating systems and other programming software
- Installing internet cables and network maintenance
- IT troubleshooting
Education
Bachelor of Arts - English
Cal State Fullerton
Fullerton, CA 08.2007 - 05.2011
Associate of Arts - Liberal Arts
Santiago Canyon College
Orange County Ca 09.2004 - 05.2007
Skills
Quality Assurance
ISO 9001
Technical Support
Process Improvement
Root Cause Analysis
Conflict Management
SOP Development and Implementation
Data Collection
Maintenance
Logistics Support and Recovery
Fluent with FedEx Ship Manager and UPS World Ship
Staff Training and Development
Work Flow Planning
Risk Analysis and Management
Timeline
Acting Operations Manager
Esino USA
07.2021 - Current
Logistics and Warehouse Manager
ESINO USA
03.2021 - 06.2021
Quality and Production Manager
ESINO USA
11.2020 - Current
Electronics Technician
ESINO USA
04.2019 - 11.2020
Electrician Assistant / General Construction
New Century Builders
01.2014 - 12.2018
Computer Technician Assistant
PC and Internet Repair
01.2013 - 12.2013
Bachelor of Arts - English
Cal State Fullerton
08.2007 - 05.2011
Associate of Arts - Liberal Arts
Santiago Canyon College
09.2004 - 05.2007