Andy Cheung

* Fostered cooperation with cafeteria users, administrator and personnel to manage smooth operations. *Created training materials for new hires to ensure consistent knowledge of policies and procedures across the team.

* Ordered inventories and supplies according to menu and volume requirements.

* Coordinated cafeteria staff training in areas of food preparation, quality control and sanitation.

* Addressed customer needs and complaints promptly while maintain professionalism.

* Complied with health codes with strong oversight of food storage, preparation and cleaning procedures. * Maximized quality assurance by completing frequent line checks.

*Increased customer numbers by consistently providing high-quality food , more selections and exceptional service.

* Developed and implemented strategies to increase sales and profitability. * Drove the successful execution of numerous large-scale events, catering and promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

* Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.

* Scheduled employees for shifts, taking into account customer traffic and employee strengths.

* Assisted in recruiting, hiring and training of team members.

* Trained and guided team members to maintain high productivity and performance metrics. * Monitored daily cash discrepancies, inventory shrinkage and drive-off.

* Tracked trends and suggested enhancements to both challenge and refine company's product offerings.