Andy Clark
Auto Industry
Tavares,FL
Summary
I started working with Auto Auctions at a very young age and have been in the car industry for 20 plus years. I have held many different jobs ranging from when a car arrives to the time it sells and everything in between. I'm skilled in many areas throughout each department an auction can have. I have taken numerous leadership classes and courses utilizing every bit of knowledge from them. I am A people person and like to create opportunities to benefit all employees and myself last. I believe I have a strong relationship with customers, dealers, and employees.
Overview
26
26
years of professional experience
Work History
Director of Insurance
Franks Detail Inc.
08.2024 - 11.2024
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured lucrative partnerships to expand market reach, negotiating favorable terms.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Assistant Body Shop Manager
Franks Detail Inc.
04.2024 - 07.2024
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Increased repeat business by cultivating a reputation for exceptional customer care within the local community.
- Promoted an inclusive work environment where diverse experiences were valued, fostering collaboration among team members.
- Enhanced customer satisfaction by efficiently managing repair orders and providing timely updates on the progress.
- Resolved customer complaints promptly, demonstrating empathy and professionalism in all interactions to maintain positive relationships.
- Coordinated staff schedules efficiently to accommodate fluctuating workload demands while minimizing overtime costs.
- Conducted thorough quality checks on completed repairs before delivery to ensure the highest level of workmanship was achieved consistently.
- Reduced vehicle downtime with quick and accurate damage assessments, ensuring prompt repair processes.
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
Used Car Buyer
Greenway Auto Group
03.2023 - 09.2023
- Evaluate inventory and needs of 43 dealerships to ensure stores have fresh inventory for that market
- Communicate with the Regional Directors, GM'S, and Used Car Managers for all dealerships to help with needs or issues they may have
- Handle Transport for all cars purchased to ensure each vehicle gets to the store in a timely manner
- Utilize all available prospecting resources to identify and engage private parties looking to sell their vehicle
- Review condition reports, Carfax, and market trends to ensure that all vehicles have a good history and meet quality standards
- Keep Records and spreadsheets of all vehicles purchased to ensure each unit is followed easily and put in the correct inventory for that store
- Handle any and all Arbitration issues for cars purchased to protect the company from heavy losses
- Evaluate Appraisals of cars brought in on trade to ensure there's profit to be made on reselling the vehicle
Lot Team Lead- fleet
Adesa Orlando
11.2019 - 03.2023
- Prepare detailed reports on updates to projected time and days of completion, progress, reconcile conflicts and team involvement
- Utilize resources and time losses by addressing employee feedback or production issues directly and implementing timely solutions
- Directed and supervised team of 8 engaged in getting vehicles ready for sale and increasing customer development
- Work with all shops getting cars fixed, cleaned, and moved to the sale line ready for customers and dealers to preview vehicles
- Work with all Office Admin to resolve issues in a timely manner to ensure customer satisfaction
- Help daily productivity of all employees to ensure everyone has the tools and equipment it takes to fulfill all customers expectations
- Filled in for the Fleet Manager on all day to day operations while he was out of the office
- Lead account administrator for Carvana retail account which involves start to finish supervision of reconditioning vehicles for online sales
Lot Specialist/vehicle inspector II
Adesa Orlando
11.2018 - 02.2019
- Conducting in-depth inspections of vehicles to identify damage, missing parts, paintwork, and structural damage ect
- Help Arbitration on cars that are returned for problems
- Handled day-to-day running of the Tesla retail account, ensuring high levels of productivity and progression
- Worked closely with all department managers to ensure the cars are being finished in a timely manner
- Helped lead Adesa Orlando to become the #1 retail facility in the country
Car dealer /buyer
Self Employed
08.2015 - 09.2017
- Purchased vehicles for 3 different car dealers weekly
- Priced out 100+ cars weekly for the dealership
- Bought $250,000 worth of cars weekly traveling the state of Florida for auctions to fulfill the weekly needs of each dealership
Arbitration Manager
Manheim Central Florida
06.2012 - 03.2014
- Listened to customers, handled concerns quickly and escalated major issues to resolve the problem
- Handled major issues with dealers both buyer and seller to come to agreements that made dealers returning to a fair auction to buy and sell cars
- Created new and outside the box ideas to ensure the auction is making dealers happy to do business while minimizing the loss to the auction
- Created marketing ploys to help raise awareness to all dealers and generate revenue at the same time
- Handled most of the financial decisions to make issues work for all and reduced policy loss 15%
Body Shop Supervisor
Manheim Central Florida
06.2008 - 03.2012
- Handled day to day body shop operations such as getting cars ready for sale and repaired to the utmost standards that would make our customers happy
- Monitored shop inventory and ordered everything in need for replenishment
- Provided detailed estimates starting from small dents to major collision damage
- Worked with auction customers walking cars on sale day to assure any concerns they have is fixed right away
- Learned the chief frame measurement system which including, setting detailed points of the car and making pulls to assure the car is in recommended specs
- Implemented monthly production cost compared to cars being fixed to ensure the shop is constantly making money
- Managed multiple employees on shifts to ensure the time needed for a project is met
Commercial accounts operations Manager
Manheim Orlando
03.2005 - 01.2007
- Scheduled employees for daily shifts, taking into account customer care and employee strengths
- Coordinated daily jobs for multiple crews moving and arranging cars in a timely manner
- Developed regulatory and company policy compliance to improve workplace and employee safety and awareness
Outside operations Manager/ Fleet Lease Department
Manheim Orlando
07.2002 - 11.2005
- Managed 25+ employees ranging from Vehicle inspectors, Account coordinators, lot crews, and miscellaneous employees to handle day to day operations of one of the biggest auctions in the country
- Overseeing cars being moved from shop to shop and utilizing cost efficient schedules
- Pulled numerous reports daily to ensure with all shop managers/ supervisors what and when a car needs to be done
- Managed 3 different lots of cars on when to move them or arrange multiple crews in the right direction
- Spoke weekly with all bank reps ensuring the quality of service we were providing was met to their standards and above
- Holding operation meetings between multiple shops on what can be done more efficiently and locate any opportunity to make things flow the right direction
- Worked closely with the Fleet Manager and Fleet office manager to ensure any problems they are having is addressed immediately
- This includes all office personnel throughout the entire auction
Fleet Lease Account Coordinator
Manheim Orlando
02.2000 - 05.2002
- Set sales for Banks running 800+ cars a week
- Worked with all customers daily to ensure their needs are being met in a timely manner
- Walk cars for damages and assign each car to its appropriate shop
- Making sure all cars were cleaned, stickered, and on spot for customers to walk
Vehicle Inspector
Manheim Orlando
10.1998 - 05.2000
- Stocked cars in the system upon arrival
- Wrote a detailed list of damages, paintwork, and other misc damages on a car
- Became the first Level 4 Master Inspector in the southeast
- Trained new employees on what to do from start to finish on a car
Education
High School Diploma -
West Orange High School
Winter Garden, FL03.1998
Skills
- Account management
- Employee Evaluation
- Production Monitoring
- Workplace Safety
- Safety processes and procedures
- Quality Control
- Auction Knowledge
- Staff Education/ Training
- Very flexible In many departments
- Customer Service
- Relationship building
- Operations management
- Project management
- I-Car Training
- Collision Estimating
Timeline
Director of Insurance
Franks Detail Inc.
08.2024 - 11.2024
Assistant Body Shop Manager
Franks Detail Inc.
04.2024 - 07.2024
Used Car Buyer
Greenway Auto Group
03.2023 - 09.2023
Lot Team Lead- fleet
Adesa Orlando
11.2019 - 03.2023
Lot Specialist/vehicle inspector II
Adesa Orlando
11.2018 - 02.2019
Car dealer /buyer
Self Employed
08.2015 - 09.2017
Arbitration Manager
Manheim Central Florida
06.2012 - 03.2014
Body Shop Supervisor
Manheim Central Florida
06.2008 - 03.2012
Commercial accounts operations Manager
Manheim Orlando
03.2005 - 01.2007
Outside operations Manager/ Fleet Lease Department
Manheim Orlando
07.2002 - 11.2005
Fleet Lease Account Coordinator
Manheim Orlando
02.2000 - 05.2002
Vehicle Inspector
Manheim Orlando
10.1998 - 05.2000
High School Diploma -
West Orange High School
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