Continual curiosity for the latest innovations
Andy Clements
Sales Executive
Greenville,US
Summary
Business Development Professional with a Proven Track Record in Growth and Strategic Success
Driving growth and building strong client relationships isn’t just what I do—it’s what I thrive on. I specialize in uncovering opportunities, streamlining processes, and delivering innovative, revenue-boosting solutions for retailers, manufacturers, contractors, and insurance carriers. Known for blending strategic planning with a personal touch, I excel at becoming a trusted advisor, diving deep into client needs, and uncovering new ways to expand services. If you’re looking for someone who brings results, energy, and a little creative spark, let’s talk.
Overview
30
30
years of professional experience
4
4
Certificates
Work History
Consultant
Self-employeed
11.2024 - Current
- Delivering tailored business solutions that fit clients like a glove—no cookie-cutter approaches here.
- Negotiating and managing third-party partnerships, ensuring seamless integration without unnecessary drama.
- Enhancing brand reputation by transforming customer service into service experiences that clients genuinely appreciate.
- Tackling complex problems head-on with innovative solutions, streamlining processes and boosting productivity.
- Fostering open communication channels where clients and employees feel heard—and often valued!
- Bringing teams together like a corporate matchmaker, promoting collaboration for smarter, faster decision-making.
- Proactively identifying potential risks and implementing strategies to keep business operations running smoother than freshly polished floors.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
Director of Customer Experience
Eva-last Decking
10.2024 - 11.2024
- Designed and implemented a comprehensive field inspection process, improving service accuracy and responsiveness.
- Established initial response standards that significantly enhanced customer satisfaction and resolution speed.
- Developed and managed a streamlined claims service process, overseeing all customer support events from inception to settlement.
- Improved operational efficiency and service delivery through strategic planning, precise resource allocation, and effective time management.
- Hired and managed third-party inspection and contractor firms, ensuring high-quality service and timely project completion.
- Conducted thorough condition assessments and coordinated repairs and replacements to resolve claims promptly and effectively.
- Achieved a 300% reduction in claim turn times, dramatically improving customer satisfaction and operational performance.
Director of Brand Development and Support
DuxxBak Decking
09.2023 - 09.2024
- Designed and implemented warranty claims frameworks to support customer and distributor networks
- Led nationwide claims and customer service operations, improving claims resolution times by over 300% while reducing average claims costs by 400%
- Created and deployed inspector and contractor training programs to ensure consistent service delivery
- Maintained and expanded warranty solutions for master distributors, enhancing client satisfaction
- Resolved escalated warranty issues directly with end customers, achieving 95% satisfaction rates
- Negotiated cost-effective repair and replacement agreements with contractors and distributors
Senior Vice President, Claims | Sales & Marketing
TheBest Claims Solutions
05.2021 - 08.2023
- Spearheaded the creation of a warranty sales channel from the ground up, coordinating closely with marketing and operations teams to develop targeted solutions for retailers and manufacturers.
- Expanded the initial offering to provide end-to-end warranty administration, significantly increasing service value for clients.
- Introduced customer-centric practices, streamlining claims processing to accelerate resolution and improve customer satisfaction.
- Conducted comprehensive market evaluations, uncovering new untapped opportunities and driving strategic expansion.
- Developed and executed sales strategies to optimize client onboarding, improving conversion rates and customer satisfaction.
- Implemented sales tactics to boost customer acquisition while maintaining strong profit margins and sustainable growth.
- Secured key partnerships with industry leaders, enhancing the company’s reputation and expanding market reach.
Director of Field Services
ICC NTA, LLC
11.2019 - 06.2020
- Managed compliance inspections for manufactured homes remotely, coordinating with third-party inspection firms to ensure adherence to industry standards and regulations, and traveling to events as needed to promote services.
- Built and developed high-performing remote teams by offering mentorship, guidance, and professional growth opportunities, driving team success across multiple locations.
- Cultivated a positive remote work environment that fostered employee engagement, increased retention rates, and improved overall team morale.
- Increased project efficiency through strategic planning, resource allocation, and time management, ensuring smooth operations across remote teams and in-person events.
- Enhanced team collaboration by maintaining regular communication, setting clear goals, and conducting performance evaluations, both remotely and at events, to drive continuous improvement.
Business Development Senior Vice President
Genpact / BrightClaim
04.2014 - 10.2019
- Led the entire sales and prospecting process, driving new business generation and consistently exceeding sales targets for the division.
- Developed and implemented comprehensive training programs for new employees, promoting a culture of continuous learning and skill development throughout the organization.
- Collaborated with the marketing team to create and execute impactful campaigns that generated leads, boosted sales performance, and strengthened brand presence.
- Mentored junior staff, providing guidance on career advancement, professional development, and strategies for achieving success in sales.
- Led cross-functional teams to drive successful product launches, resulting in increased market share, improved brand recognition, and strengthened customer loyalty.
- Oversaw the creation of compelling sales proposals, effectively communicating value propositions and significantly improving win ratios.
- Worked closely with sales, marketing, and management teams to develop tailored solutions and achieve shared business objectives.
- Implemented efficient systems and procedures that streamlined the sales process, increasing productivity and overall sales performance.
- Cultivated strong relationships with key industry stakeholders, forming strategic alliances that created opportunities for collaboration and mutual growth.
- Introduced and managed CRM tools to enhance tracking of leads, client interactions, and overall sales management, improving team efficiency and data insights.
- Drove revenue growth by consistently surpassing personal sales targets while motivating and empowering team members to reach their goals.
- Negotiated favorable contract terms with clients, securing long-term agreements that benefited both clients and the organization.
- Built strong customer relationships and engaged with the community, laying the foundation for sustained business growth and client retention.
Consultant
Gemini Security Solutions
05.2013 - 04.2014
- Collaborated with cross-functional teams to deliver tailored cybersecurity solutions, ensuring comprehensive protection and seamless integration for clients.
- Managed client relationships through regular check-ins, providing timely updates on project progress and ensuring satisfaction at every stage.
- Assessed client needs and expectations, setting clear goals for each consulting engagement to deliver maximum value and impact.
- Developed and implemented innovative cybersecurity strategies that helped clients enhance security measures, leading to increased revenue and business growth.
Vice President of Business Development
East Point Systems
03.2010 - 05.2013
- Managed massive data exchanges of 17 million data points per month for the foreclosure industry, ensuring seamless and accurate data flow.
- Delivered impactful presentations at industry events, promoting company solutions and enhancing brand visibility.
- Collaborated with software developers to improve user interfaces, enhance mobile applications, and ensure bug fixes and the addition of new features to meet client needs.
- Streamlined operational processes, reducing costs while upholding high-quality standards across all departments.
- Negotiated contracts with key clients, securing long-term partnerships and favorable terms for the company.
- Led initiatives to identify and target untapped markets, significantly diversifying the client base.
Vice President of Business Development
Crawford & Company
08.2005 - 06.2010
- Developed and launched a new service offering from scratch, retooling existing resources and leveraging the unique skills of independent field inspectors to resolve warranty claims and mass action class action cases for decking and other installed building products.
- Created and executed a go-to-market plan that redefined current offerings, enhancing service delivery and client value.
- Built a comprehensive marketing plan from the ground up, attending industry events to promote the brand and build connections.
- Prospected and closed high-value clients in previously untapped markets, expanding the customer base and revenue stream.
- Provided high-quality administrative support, planning, and policy guidance to board members, ensuring effective decision-making.
- Strengthened the company’s brand through targeted marketing campaigns and strategic public relations efforts.
- Expanded the service offering to include BPO (Business Process Outsourcing) solutions, broadening the company’s capabilities.
- Successfully rebranded the product to better convey the enhanced service offering and drive customer interest.
- Drove business unit growth by over 300%, significantly increasing market share and profitability.
National Accounts Business Development Manager
N.E.W. Customer Service Companies, Inc.
01.2000 - 06.2005
- Led the design and management of warranty programs for the largest retailers, including Home Depot, Lowe's, Sharper Image, and Best Buy, securing extended warranty contracts and driving adoption.
- Collaborated with the marketing department to develop point-of-sale materials that supported program launches and enhanced customer engagement.
- Worked closely with legal, underwriting, and actuarial teams to design competitive pricing structures for warranty programs, ensuring alignment with business objectives and industry standards.
- Managed nationwide program launches, achieving adoption by over 60% of the top 100 retailers, significantly increasing program reach.
- Built and nurtured strong relationships with retail partners, driving revenue growth and increasing brand visibility.
- Drove warranty sales volume to record levels, positioning the company as a recognized industry leader.
- Generated new business through innovative marketing initiatives, strategic sales plans, and targeted outreach efforts, including telephone, email, and in-person engagements.
- Conducted market research and analysis to identify emerging trends, growth opportunities, and potential areas of expansion in the warranty sector.
- Developed customized warranty solutions for clients, based on a deep understanding of their pain points, delivering exceptional value and driving repeat business.
- Monitored competitor activities and market trends to identify opportunities for differentiation and expansion.
- Represented the company at conferences and industry events, promoting products and enhancing brand awareness.
- Collaborated with marketing teams to create and execute targeted campaigns that generated high-quality leads for the sales pipeline.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
Senior National Account Executive
AmTrust Financial Services, Inc.
01.1995 - 01.1999
- Directed extended warranty program rollouts at 18 CompUSA and 133 Staples locations, achieving rapid market penetration and breaking sales records.
- Grew annual sales from $0 to $4 million in the first year by implementing innovative solutions and customer-centric strategies.
- Strengthened company revenue through the development of strong business relationships with key national accounts, including Staples, CompUSA, and MicroCenter.
- Conducted regular account reviews, analyzing performance data to identify opportunities for improvement and expansion of existing contracts.
- Trained and mentored core managers at CompUSA and Staples locations, enhancing their sales strategies and relationship management skills.
- Stayed informed on industry trends and competitor activities, allowing for effective strategic positioning within the market.
- Achieved high client satisfaction by consistently delivering tailored sales strategies that met unique customer needs.
Education
Associate of Applied Science - Focus on Management, Marketing, and Business Operations
Westmoreland College
New Stanton, PA 05.2001 -
Skills
Customer Service Program Design & Development
Certification
Sandler Alumni Sales Training
Accomplishments
- Drove sales volume to new record levels, positioning the company as an industry leader.
- Negotiated cost-effective repair and replacement agreements with independent contractors and distributors.
- Consistently increased warranty sales revenue by 25% year-over-year through targeted marketing and direct client engagement.
- Introduced customer-centric practices, streamlining claims processing for faster resolution.
- Resolved escalated warranty issues directly with end customers, achieving 95% satisfaction rates.
Affiliations
- International Association of Administrative Professionals
Interests
Software
Salesforce CRM Administrations
UI App Development
Microsoft Office Suite / Windows / IOS
Claims Management Xactimate - Mize - Claims core
Lean Six Sigma Green Belt
Smart Contracts on Blockchain
Communication and Collaboration Zoom, Goto, Teams, Dropbox
Computer - Aided Design (CAD)
Wrike
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Driven by innovation and fueled by curiosity, I turn challenges into opportunities and ideas into results—let’s explore what we can achieve together."
Andrew Clements
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Stock Options / Equity / Profit SharingLanguages
English
Native or Bilingual
Timeline
Consultant
Self-employeed
11.2024 - Current
Director of Customer Experience
Eva-last Decking
10.2024 - 11.2024
Director of Brand Development and Support
DuxxBak Decking
09.2023 - 09.2024
Senior Vice President, Claims | Sales & Marketing
TheBest Claims Solutions
05.2021 - 08.2023
Director of Field Services
ICC NTA, LLC
11.2019 - 06.2020
Business Development Senior Vice President
Genpact / BrightClaim
04.2014 - 10.2019
Consultant
Gemini Security Solutions
05.2013 - 04.2014
Vice President of Business Development
East Point Systems
03.2010 - 05.2013
Vice President of Business Development
Crawford & Company
08.2005 - 06.2010
Associate of Applied Science - Focus on Management, Marketing, and Business Operations
Westmoreland College
05.2001 -
National Accounts Business Development Manager
N.E.W. Customer Service Companies, Inc.
01.2000 - 06.2005
Senior National Account Executive
AmTrust Financial Services, Inc.
01.1995 - 01.1999
NADRA Recognition Award
Received award for my work on a Consumer Product Awareness Program to help consumers compare products across the industry using third party testing results to measure product performance
Interests
- Vintage audio equipment and cameras.
- Researching alternative energy generation and human behavior theories.
- Exploring innovative business solutions to streamline processes.
Social Media
linkedin.com/in/andy-clements
- 3,155 followers
- 3,069 connections
Proficiency
- C - Level Sales
- Contract Negotiation
- Account Management
- Go To Market Strategies
- Customer Satisfaction and Retention
- Strategic Planning and Execution
NADRA Recognition Award
Received award for my work on a Consumer Product Awareness Program to help consumers compare products across the industry using third party testing results to measure product performance
Interests
- Vintage audio equipment and cameras.
- Researching alternative energy generation and human behavior theories.
- Exploring innovative business solutions to streamline processes.
Social Media
linkedin.com/in/andy-clements
- 3,155 followers
- 3,069 connections
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