Results-driven business development professional with proven track record in driving growth and forging strategic partnerships. Strong focus on team collaboration, adaptable to evolving business landscapes, and consistently reliable. Skilled in market analysis, strategic planning, and stakeholder engagement, delivering impactful results in competitive environments.
Overview
28
28
years of professional experience
Work History
Vice President of Business Development
Alumni Cookie Dough, LLC
09.2023 - Current
Identified and connected with target clientele across the southeastern United States via face to face calls as well as virtual and digital communications.
Negotiated contracts with key clients, securing long-term commitments and favorable terms for the company.
Optimized sales processes to improve efficiency and close rates on deals.
Established robust pipelines of potential clients through effective networking initiatives.
Established a more sales centric, customer service based training program for our local cafe and franchise locations.
Designed comprehensive advertising assets for current and potential customer base.
Developed social media content to engage, educate and entertain audiences resulting in an increase of 25% followers.
Developed logistical mapping for deliveries and new sales growth. Delivered ordered goods and set up point of sale areas.
Promoted products via presentations, sampling tables and on site direct sales events.
Worked with local and regional groups and organizations to bolster their organizational gains as well as increase sales for Alumni Cookie Dough. This was done through fundraising, cafe percentage nights and shared profits in sales.
Sales Manager
Express Employment Professionals
02.2021 - 08.2023
Led a successful sales team over four offices by providing motivational coaching and performance-based incentives.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Branch Manager
Express Employment Professionals
06.2012 - 02.2021
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Elevated the Athens, GA territory offices into the 2nd place in sales and production hours billed of over 800 Express Employment Professional offices internationally.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Sales Representative
Express Employment Professionals
03.2009 - 06.2012
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Collaborated with marketing to create impactful promotional materials for increased brand awareness.
General Manager of Operations
Lindsay Transfer & Storage (Mayflower Transit)
11.2002 - 02.2009
Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Established standard operating procedures that enhanced employee performance.
Designed modern employee recognition program which boosted productivity and improved morale.
National Sales Representative
Gold Kist Poultry
08.1996 - 10.2002
Cultivated an extensive professional network through active participation in industry events and conferences.
Achieved consistent growth in annual sales by maintaining a strong pipeline of qualified leads.
Enhanced customer satisfaction ratings by promptly addressing concerns and providing tailored solutions for their needs.
Implemented territory management plans, allowing for better allocation of resources and maximizing sales opportunities.
Developed long-term partnerships with clients, resulting in repeat business and sustained revenue growth.
Delivered compelling presentations to prospective clients, showcasing the unique value proposition of our products and services.
Education
Bachelor of Science - Marketing
Clemson University
Clemson, SC
05-1996
Skills
Customer engagement
Operations management
Relationship management
Customer satisfaction
Team leadership
Relationship building and management
Training and mentoring
Sales presentations
Staff management
Sales and marketing
Timeline
Vice President of Business Development
Alumni Cookie Dough, LLC
09.2023 - Current
Sales Manager
Express Employment Professionals
02.2021 - 08.2023
Branch Manager
Express Employment Professionals
06.2012 - 02.2021
Sales Representative
Express Employment Professionals
03.2009 - 06.2012
General Manager of Operations
Lindsay Transfer & Storage (Mayflower Transit)
11.2002 - 02.2009
National Sales Representative
Gold Kist Poultry
08.1996 - 10.2002
Bachelor of Science - Marketing
Clemson University
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