Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
GeneralManager

ANDY CUEVAS

Belmont,CA

Summary

Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.

Overview

16
16
years of professional experience

Work History

Asset Protection Manager

Gap
San Francisco, CA
12.2021 - 09.2022
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary or theft.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Represented GAP in court proceedings and investigations.
  • Built cross-functional relationships with business partners to reduce losses.
  • Reduced shrink by 70% through thorough training of loss prevention staff and meticulous reviews of company documents.
  • Participated in securing special projects to aid division with better practice delivery.
  • Increased apprehensions by 77% and apprehension dollars by 70% by motivating and coaching direct reports for optimum productivity and performance.
  • Increased apprehensions by 68% and apprehension dollars by 65% by motivating and coaching direct reports for optimum productivity and performance.
  • Eliminated 80% of shrinkage costs through support and ongoing maintenance of Gap Plan Protection Plan processes.
  • Achieved 81% security increase by implementing customer and associate safety protocols.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Monitored paperwork procedures to prevent error-related losses.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Performed thorough cash audits and deposit investigations.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.
  • Installed and maintained covert security equipment.
  • Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
  • Oversaw received and outbound shipments through inventories and audits and complied with invoice audit and merchandise shipment procedures.
  • Installed covert surveillance such as sting apprehension covert ops with local law enforcement, CCTV monitoring and incident documenting

Program Services Coordinator

Canada College
10.2019 - 07.2020
  • Brought awareness to campus programs about to run out of grant funds due to attendance and provided an avenue for the veterans to seek help in studies, child care, medical help even in 6 cases proper support and guidance in 6 cases females faced in Domestic violence partnerships through weekly townhalls
  • Successfully increased retention and attendance all more than quadrupled, setting the way for new systems to be created on our campus and on our district other two campuses
  • Headed the district task force for veterans and built new relationships with the VA GIll staff and the VOC rehab, mental health, county services and Veterans court that which in over 250 new students to the district
  • Provided proper guidance and support for veteran students not only academically but also through support services on campus and connect them with Veteran services within the county
  • Mentor and support students and college staff as the liaison on Veteran programs and how they function for proper usage and collaboration
  • Attend campus and veteran affairs' meetings and acted as the voice of representation for other opportunities ex: academic scholarships, tutoring services, outreach programs and internships to companies looking to hire vets
  • Prepared veterans for adjustment to civilian life and provides awareness and acknowledgment that creates opportunities for achievement between faculty and veterans
  • Recreated new systems that budgeted and help collaborate over 52k in our budget with the campus book store to provide textbook and supplies money as well as food vouchers for veteran, that eased the hardship they go through as they wait for the VA to certify their allowances that are always delayed from a week a month at times setting up the student to fail.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings
  • Tracked department course registrations and class lists via Microsoft software
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors
  • Assisted with community resources for healthcare and mental health
  • Entered data in ERIC system and handled database maintenance
  • Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations
  • Handled shipping logistics for large mailings to recipients
  • Reserved classrooms and meeting rooms across campus for program activities and managed room list
  • Provided ongoing direction and leadership for program operations
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
  • Supervised 12 of professional and administrative personnel
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
  • Organized and managed program development from conception through successful execution
  • Gathered and organized printed materials required for program participation
  • Prepared monthly reports on sales trends for upper management
  • Led onboarding activities for 250 student employees to equip staff in daily responsibilities
  • Managed web content updates and ongoing site maintenance to provide students with easy information access

Personal Banker

US BANK
San Mateo, CA
04.2013 - 05.2016
  • My second commercial banking job and was very successful
  • Opened new customer accounts, including checking, savings and lines of credit
  • Processed sales referrals and promoted bank services and products, resulting in 65 % branch sales increase
  • Develop branch staff through observational coaching sessions, joint sales calls and using coaching model and developing/utilizing individual professional growth plans
  • Balanced daily cash deposits and bank vault inventory with zero error rate
  • Assembled in-store marketing displays
  • Trained employees on cash drawer operation
  • Adhered to US Bank security and audit procedures
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts
  • Increased quarterly sales by 45%
  • Maintained confidentiality of bank records and client information
  • Balanced daily cash deposits and bank vault inventory with a zero error rate
  • Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer
  • Interacted with customers in providing a number of services ranging from important advice about their accounts, problem resolution, and solving issues
  • Selling financial services and meeting targets
  • Consistently executes on Key's Branch Playbook and seeks opportunities to deliver distinctive client service with each interaction.

Personal Banker

BANK OF AMERICA
San Francisco, CA
12.2011 - 04.2012
  • Maintained a 96% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations
  • Processed sales referrals and promoted bank services and products, resulting in a 40% branch sales increase
  • Developed a base of 15 clients through networking and seminar marketing
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts
  • Monitored and tracked securities transactions, fund transfers, margin accounts and options trading
  • Researched banking guidelines and statutory requirements to stay updated on new laws and application
  • Answered over 120 calls and renewed over 30 new home and personal account contracts
  • Served as the bank manager’s executive assistant; achieving proper compliance and accurate executive-level reporting
  • Opened new customer accounts and Scheduled staffing for multiple branch locations.

Administrative Supervisor

UNITED STATES NAVY
San Diego, CA
09.2010 - 01.2011
  • For the USS Lawrence, a pre-commissioned ship stationed in San Diego Naval base
  • I ran all orders and money expenses the ship would make
  • Made sure all personal earnings were intact, organized meetings and travel expenses.Oversaw over 300 personal payroll and 401k plans and savings for retirement
  • Supervised 15 personnel, maintained 150 service records, and registered certified mail for dispatch
  • Continuously improved administrative assistant performance by insuring the obtained the requisite training to fulfill job requirements and assignments
  • Managed the performance evaluation process to ensure reviews accurately reflect the level of service provided, teamwork, performance, and overall contributions to the Firm
  • Directed ship's force protection efforts, anti-terrorism educational training and pre-deployment certification programs
  • Oversaw the expenditure of $75k in operational funds for command functions and events
  • Reviewed and edited correspondence prior to release and submission for signature
  • Coordinated training schedules and filed crucial administrative paperwork.

Recruiting//Marketing Director

NAVY RECRUITING COMMAND
San Francisco, CA
07.2005 - 10.2010
  • Came to this command when they were dead last in the nation, and With proper training and hard work within a year, my staff and my self-propelled this command to number one in the nation
  • Trained over 100 recruiters in over 72 stations spread throughout northern California that covered the command 's geographic area
  • Managed the renewal of 90% of all the business contracts with our events vendors and media ads
  • Ran the command store that made numerous bank deposits and money accountability with daily money runs and audits
  • Improved customer ratings by 75%.Provided cross-training to 200 staff members
  • Developed new client retention strategies increasing by over 60%
  • Provided information to potential colleagues on job placement and about the department Coordinated and facilitated events, such as the fleet week
  • Created and maintained Excel databases for record and budget keeping
  • Updated client and vendor accounts and evaluated cost for events Utilized powerpoint to create presentations
  • Answered phone calls and routed to the correct personnel .
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns
  • Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base
  • Increased website traffic by average of 65% each month using cutting-edge inbound marketing techniques
  • Generated 75% attendance rate for national executive seminar series for lead generation program
  • Kept all campaigns and marketing collateral in line with branding and focused on target consumers
  • Coordinated with the Commanding Officer on designing effective PR strategy
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
  • Directed department with $90k budget handling 46 yearly projects
  • Directed 7 marketing managers and performed performance evaluations
  • Developed and implemented marketing and communications plans for US Navy Recruiting Command
  • Deployed well-coordinated campaigns, events and public relations strategies to promote brand
  • Created innovative strategies to drive customer engagement
  • Developed and presented marketing plans and reports to CEO and shareholders
  • Evaluated target market research and adjusted strategy to address competitive influences and changing market
  • Developed creative presentations, trend reports, kitted assets and product data sheets
  • Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies
  • Evaluated and optimized marketing strategies to improve goal attainment in 83% area
  • Planned and executed events and marketing programs to increase qualified leads
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits
  • Designed, implemented and enhanced national marketing initiatives to maximize outreach and product sales
  • Implemented marketing strategies which resulted in 77% growth of customer base
  • Partnered with Regional Sales Directors and Account Managers on communications directive for sales teams
  • Initiated sessions with sales team leaders to brainstorm new ideas and promotional strategies
  • Analyzed market trends and competitive landscape to understand opportunities and potential value
  • Organized and executed robust, creative experiential marketing events
  • Developed metrics and measured success in order to further penetrate marketplace
  • Devised marketing plans using digital strategies, print advertising and word of mouth tactics

Supervisor

UNITED STATES NAVY
San Diego, CA
07.2000 - 07.2005
  • Led an infantry team of 12 members in combat operations, including providing tactical guidance
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency
  • Coordinated meetings with other department managers and served as the main liaison between sales and engineering staff
  • Managed medical supply inventory, insurance records, patient charts and company files using an online tracking system
  • Performed reconnaissance operations in Afghanistan and Iraq for Operation Iraqi Freedom
  • Logged and filed classified documents
  • Established mail delivery routes and managed distribution process
  • Verified and logged in deadlines for responding to daily inquiries
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Delegated high volumes of work to empower team, build trust and assist with professional development
  • Achieved results by working with staff to meet established targets
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Conducted routine inspections to check quality and compliance with established specifications
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
  • Monitored expenditures to mitigate risk of overages
  • Worked with management team to implement proper division of responsibilities
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Evaluated employee performance and coached and trained to improve weak areas
  • Defined operational metrics to evaluate efficiency of processes and procedures
  • Tracked and prepared quarterly reports to present to leadership
  • Streamlined operations to improve process efficiency
  • Monitored workflow to improve employee time management and increase productivity
  • Maintained compliance with company policies, objectives and communication goals
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Set overall vision and provided team leadership
  • Interviewed, hired and trained new employees for production positions
  • Coordinated employee schedules to keep pace with business needs and meet company demands
  • Prepared, calibrated and monitored production levels to achieve targets

Education

High School Diploma -

Hillsdale High School
San Mateo
06.2000

Associate of Applied Science - Computer And Information Systems Security

Naval Expeditionary Warfare Training Group, Pacific
San Diego, CA
12.2005

Associate of Arts - Human Resources Management

College of San Mateo
San Mateo
06.2021

Skills

  • Safety and Security Enforcement
  • Personnel Protection
  • Critical Thinking
  • Shipment Procedures
  • Assignment Schedules
  • Loss Prevention Policies
  • Preventive Maintenance
  • Reading Comprehension
  • Proper Staffing
  • Access Control Systems
  • Client Needs Assessment
  • Department Patrols
  • Process Implementation
  • Corrective Actions
  • Maintaining Clean Work Areas
  • Store Operations
  • Court Hearings
  • Shoplifter Detention
  • Customer Satisfaction
  • Stock Control
  • Law Enforcement Collaboration
  • Personnel Management
  • Customer Inquiries
  • Emergency Situations
  • Complex Problem-Solving
  • Project Requirements
  • Systems Analysis
  • Fraud Prevention
  • Cold Chain
  • Prevention Techniques
  • Active Learning
  • Human Resources Department Processes
  • Investigative Oversight
  • Store Displays
  • Legal Procedures
  • Intelligence Surveillance
  • Team Goals
  • Constructive Feedback
  • Theft Reduction
  • Inventory Counts
  • Office Support
  • Payroll Submission
  • Suspicious Activity Surveillance
  • Evidence Collection Documentation
  • Conducting Investigations
  • Team Meetings
  • Records Filing
  • Social Perceptiveness
  • Ethical Standards
  • Internal Fraud
  • Efficient Service
  • Inventory Control Processes
  • Selling Techniques
  • Customer Relationships
  • Closing Procedures
  • Learning Strategies
  • Process Improvement Initiatives
  • Credit Card Transaction Processing
  • Apprehensions
  • EAS auditing proficiency
  • Case report writing
  • MicrosXPR loss prevention knowledge
  • Fraudulent activities investigations
  • Interviews and interrogations
  • Loss prevention assessment programs
  • Loss prevention expertise
  • Flexible and Adaptable
  • FBS Full-body scanner trained
  • OSHA expert

Accomplishments

12 year decorated US Navy Veteran

Languages

Spanish
Native or Bilingual

Timeline

Asset Protection Manager

Gap
12.2021 - 09.2022

Program Services Coordinator

Canada College
10.2019 - 07.2020

Personal Banker

US BANK
04.2013 - 05.2016

Personal Banker

BANK OF AMERICA
12.2011 - 04.2012

Administrative Supervisor

UNITED STATES NAVY
09.2010 - 01.2011

Recruiting//Marketing Director

NAVY RECRUITING COMMAND
07.2005 - 10.2010

Supervisor

UNITED STATES NAVY
07.2000 - 07.2005

High School Diploma -

Hillsdale High School

Associate of Applied Science - Computer And Information Systems Security

Naval Expeditionary Warfare Training Group, Pacific

Associate of Arts - Human Resources Management

College of San Mateo

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