Versatile Senior Manager specializing in Logistics and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
14
14
years of professional experience
Work History
Senior Manager Transportation & Logistics
Fanatics Brands
09.2022 - 03.2024
Negotiated rates with carriers (international and domestic) to deliver the highest quality relative to cost, capacity, and service
Streamlined and reduced costs per unit by locating and acting on opportunities to implement new strategies such as establishing an in-country consolidation in Latin America that resulted in over $250K per month in savings
Managed and oversaw over 2500 TEU's per year as well as over 500-750 air shipments either commercial, freighter or charter
Managed and oversaw inbound and outbound from 6 distribution centers as well as 7 transload facilities
Implement systems and procedures to manage and track products effectively from mile zero to final mile
Drive the shipment life cycle to develop and refine standard operating procedures
Worked cross functionally with teams in planning, customer service, allocations, sourcing, accounting/finance, and operations to ensure the product is delivered on time and to expectations.
Manage and develop a team of Logistics Analysts to achieve company goals
Manage our 3PL warehouse partner on the international inbound and outbound movement of finished goods within our internal operations facilities.
Provided strong leadership to enhance team productivity and morale.
Led cross-functional teams to achieve project milestones and deliver high-quality results.
Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
Supply Chain Manager
Fanatics Brands
09.2021 - 09.2022
Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Establish and maintain effective partnerships with air, ocean and domestic service providers
Establish/Manage service provider performance KPI's
Monitor and review performance of implemented capacity solutions with operational teams
Provided supply chain guidance to team of 5 employees.
Supply Chain Coordinator
Fanatics Brands
01.2020 - 09.2021
Created and maintained direct to customer (DTC) model, improving delivery times and customer satisfaction
Built exceptional rapport with suppliers and transportation companies to create seamless operations.
Collaborate cross-functionally with planning, customer service, allocations, sourcing, and operations to ensure on-time delivery.
Oversaw coordination of finished goods from 3rd party printers to Fanatics distribution channels or directly to customers.
Lead consolidation efforts in foreign origins while supporting deconsolidation functions in United States
Contribute to development of key performance metrics and standard operating procedures that drive efficiency improvements and cost control initiatives.
Ocean Export Customer Service Agent
Expeditors International of Washington, Inc.
10.2017 - 01.2020
Coordinated cargo bookings with approved suppliers
Processed FCL and LCL shipments for Export
Created House and Master Bills of Lading used for Importation of freight to various Countries
Successfully completed Dangerous Good Hazmat certification every 2 years
Worked closely with internal compliance team to ensure Export documents were up to standard
Effectively communicated with customers throughout life cycle of shipment
Functioned as liaison between customers and third-party vendors
Tendered loads to carriers (LTL, FTL, Flatbed, Bulk, etc.) for Export Department
Negotiated rates with carriers to optimize superior financial results
Used hands-on approach to maximize productivity of workload, and closely monitor and deliver business results
Worked thoroughly in alignment with Customers, Warehouse Operations, and Leadership team
Managed account base of approximately 75+ customers located all over US
Provided root-cause analysis for customer base; provided them with suitable corrective actions as well as preventative measures that were safeguarded and ensured were implemented.
Ocean Export Customer Service Agent
Expeditors International of Washington, Inc.
06.2014 - 10.2017
Coordinated cargo bookings with approved suppliers
Processed FCL and LCL shipments for Export
Created House and Master Bills of Lading used for Importation of freight to various Countries
Successfully completed Dangerous Good Hazmat certification every 2 years
Worked closely with internal compliance team to ensure Export documents were up to standard
Effectively communicated with customers throughout life cycle of shipment
Functioned as liaison between customers and third-party vendors
Tendered loads to carriers (LTL, FTL, Flatbed, Bulk, etc.) for Export Department
Negotiated rates with carriers to optimize superior financial results
Used hands-on approach to maximize productivity of workload, and closely monitor and deliver business results
Worked thoroughly in alignment with Customers, Warehouse Operations, and Leadership team
Managed account base of approximately 75+ customers located all over US
Provided root-cause analysis for customer base; provided them with suitable corrective actions as well as preventative measures that were safeguarded and ensured were implemented.
Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Ocean Representative
CH Robinson Worldwide, Inc.
05.2012 - 05.2014
Coordinated import clearance through US Customs for international freight to average of 25-30 entries per day
Liaise with federal agencies such as CBP, USDA, Fish & Wildlife, and FDA to ensure proper documentation is submitted for freight clearance
Strong knowledge of Incoterms and US Customs Regulations
Strived to provide excellent customer service to clients
Worked closely with upper management on root cause analysis for weekly KPI targets
Responsible for tariff classification of all imported items
Organized transportation from Airline to Seaport to final mile by negotiating with various carriers while ensuring safety of cargo.
Increased customer satisfaction by addressing and resolving complaints in timely manner.
Import Entry Processor
DHL Global Forwarding
02.2010 - 05.2012
Assigned to Consumer Retail Sector for DHL
Coordinated import clearance through US Customs for international freight
Liaise with federal agencies such as CBP, USDA, Fish & Wildlife, and FDA to ensure proper documentation is submitted for freight clearance
Handled Entry Processing to include US Customs forms 3461 and 7501
Strong knowledge of Incoterms and US Customs Regulations
Serviced various high-profile customers with substantial volume
Responsible for tariff classification of all imported items.