Andy D' Cruze
Accounts Executive/Risk Management
Silver Spring,MD
Summary
Passionate Account Receivable/HR Specialist with four years degree, in Bachelor of Science in Business Administration, concentrated on human resource management. Highly skilled in performing human resource functions for personnel matters impacting business decisions. Extremely proficient in creating, managing and administrative projects processing and procurement. Dedicated and focused at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.
Overview
18
18
years of professional experience
Work History
Branch Ambassador
Capital One Bank
5 2022 - Current
- Enhance branch production rates by handling staff conflicts, evaluations, coaching colleagues on company policy and procedure.
- Managed daily cash transactions accurately and efficiently, upholding stringent security protocols
- Demonstrated leadership skills by serving as an ambassador between the bank''s various departments, facilitating effective communication and collaboration to address client needs
- Streamlined client onboarding process, resulting in improved client retention rates
Accounts Analyst /Customer Service and Maintenance
Atlantech Online, Inc
03.2018 - 04.2022
- Process payments through Rev.io billing solutions software.
- Evaluated current accounting software solutions, recommending upgrades that ultimately improved efficiency and reduced manual tasks throughout the department
- Reviewed invoices for accuracy before processing payments, preventing overpayments or missed discounts opportunities
- Developed and implemented financial reporting tools, improving the accuracy of forecasting and decision making
- Analyzed financial data for discrepancies, identifying areas of improvement to optimize efficiency
- Conducted internal audits to ensure compliance with accounting policies and procedures
- Improved cash flow management by streamlining billing processes and implementing effective collection strategies
- Reduced account discrepancies by implementing an automated reconciliation system that increased overall efficiency
- Managed accounts payable and receivable processes, optimizing cash flow management and minimizing errors
- Performed financial statement analysis, supporting senior management in strategic planning efforts
- Developed and maintained successful business partnerships to address and proactively manage service issues
- Collected and reported monthly expense variances and explanations
- Tracked funds, prepared deposits and reconciled accounts
Assistant Manager
America's Best Wings
10.2016 - 02.2018
- Administered payrolls and other financial aspects of the store.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Developed strong working relationships with staff, fostering a positive work environment
- Collaborated with the management team to develop strategic plans for business growth and improvement
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues
- Facilitated clear communication between employees and upper management through regular meetings and updates
- Implemented staff training programs, enhancing product knowledge and improving customer service skills
- Managed inventory levels to minimize stockouts while reducing overhead costs
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments
Bartender/Server
Spice Crossing
08.2014 - 09.2015
- Taking and placing order, answer phone call, organize for party set up.
- Kept bar presentable and well-stocked to meet customer needs
- Served high customer volumes during special events, nights, and weekends
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Developed new signature cocktails to support bar marketing brand and increase profits
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings
Assistant Manager/ Server
India Grill
03.2012 - 04.2014
- Taking and placing orders, answering phone calls, making sure customers are happy with food and service.
- Developed strong working relationships with staff, fostering a positive work environment
- Improved customer satisfaction by addressing and resolving complaints promptly
- Created employee schedules to align coverage with forecasted demands
- Managed inventory levels to minimize stockouts while reducing overhead costs
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
Photographer/Sales
Photo Fever Studio
11.2009 - 05.2011
- Taking pictures, answer phone call, printing, making appointment & inventory.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations
- Established a recognizable personal brand within the photography market through consistent style and quality workmanship
- Regularly networked at industry events to form lasting professional connections leading to new opportunities
- Facilitated printing of images for client's portfolio
Server/ Bartender
L'appetito Restaurant
01.2007 - 12.2007
- Taking and placing order, answer phone call, making drinks & data entry.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
Graphic Designer Assistant-Internship
Bermuda Yellow Pages
03.2024 - 05.2005
- Making logos, banner, filing, setting up layout for the yellow book, making appointment & contact clients when their product is ready.
- Developed creative design for print materials, brochures, banners, and signs
- Created digital image files for use in digital and traditional printing methods
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards
- Met with customers to present mockups and collect information for adjustments
Education
Bachelor of Science in Business Administration - Human Resource Management
Strayer University
Associates of Art in Business Administration - undefined
Montgomery College
High School Diploma - undefined
CedarBridge Academy
Skills
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Excellent Communication
Decision-Making
Adaptability and Flexibility
Attention to Detail
Analytical Thinking
Project Management
References
- Michael Fiefer, Atlantech Online, Inc, (301)-717-0344
- Goretti D' Rozario Samkutty, ICF International, Rockville, MD, goretti.drozario@gmail.com
- Totul Rodricks, Fairmont Hotel, Washington, DC, (240) 715-2168
- Manuel Derick Rodrigues, (301) 326-3435
Timeline
Graphic Designer Assistant-Internship
Bermuda Yellow Pages
03.2024 - 05.2005
Accounts Analyst /Customer Service and Maintenance
Atlantech Online, Inc
03.2018 - 04.2022
Assistant Manager
America's Best Wings
10.2016 - 02.2018
Bartender/Server
Spice Crossing
08.2014 - 09.2015
Assistant Manager/ Server
India Grill
03.2012 - 04.2014
Photographer/Sales
Photo Fever Studio
11.2009 - 05.2011
Server/ Bartender
L'appetito Restaurant
01.2007 - 12.2007
Branch Ambassador
Capital One Bank
5 2022 - Current
Bachelor of Science in Business Administration - Human Resource Management
Strayer University
Associates of Art in Business Administration - undefined
Montgomery College
High School Diploma - undefined
CedarBridge Academy