April Diaz

• Built, and installed custom closets and home furnishings tailored to client needs, ensuring exceptional craftsmanship and functionality.

• Conducted precise measurements and utilized advanced tools to create efficient storage solutions within diverse home layouts.

• Managed project timelines, budgets, and material procurement to deliver high-quality installations on schedule and within scope.

• Collaborated closely with clients to understand preferences, provide design recommendations, and ensure satisfaction with finished products.

• Maintained excellent client relationships, resulting in repeat business and positive referrals.

• Resolved on-site challenges quickly, maintaining quality standards and minimizing project delays.

• Collaborate with cross-functional teams to meet customer expectations and business objectives.

• Convert customer purchase orders into manufacturing production orders.

• Manage raw material and tooling orders to support production schedules.

• Communicate professionally with customers regarding order status, quotations, changes, and confirmations.

• Monitor and maintain customer inventory levels, addressing discrepancies, quality complaints, overdue accounts, and aged inventory.

• Develop strong relationships with operations, shipping, and maintenance teams to ensure seamless order fulfillment.

• Demonstrate deep understanding of plant manufacturing capabilities and business objectives.

• Resolve issues efficiently using technical and business expertise.

• Scheduling interval inspections for travelling salesman for multiple national accounts
• Sales support with electronic and paper documentation of inspections and sales agreements
• Managed electronic Salesforce CRM system
• Marketing content creator for all major social media platforms to include email marketing
• Acted as certified notary for all company needs
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
• Worked with management team to improve workflows and eliminate unnecessary tasks.

• Compiled and organized research data to produce title commitments that go directly to all parties involved (buyers, sellers, agents, and bankers).
• Converted paper documents into digital files and added documents into database systems.
• Organized and maintained both physical and digital filing systems to establish sortation standards.
• Edited audio transcriptions for grammar, spelling and punctuation.
• Accurately entered data in numerical and alphabetical order.
• Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
• Handled supply purchases and inventory management for office operations and equipment maintenance.

• Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
• Documented conversations with customers to track requests, problems and solutions.
• Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
• Managed and updated physical and digital client account information to keep records accurate and current.
• Promoted client satisfaction by working with operational teams in proper resolution of service issues.
• Researched issues and made quick decisions to achieve efficient and effective resolutions.

• Top salesperson and expert in insurance industry for six months in a row.
• Sold and signed national contract for a top three insurance company.
• Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
• Fostered relationships with customers to expand customer base and retain business.
• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
• Participated in networking events to meet and discuss service offerings with potential clients.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Created forecasts of opportunities and documented follow-up communications in database.
• Hunted new business on continuous basis to generate sales and boost pipeline.
• Used cold calling and networking to sell products and services.
• Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.