Andy Do
Austin,Texas
Summary
Driven and results-oriented with a proven track record of driving revenue growth through strategic prospecting and lead qualification. Adept at identifying and engaging key decision-makers, utilizing a consultative approach to understand client needs, and effectively communicating value propositions. Strong verbal and written communication and interpersonal skills with a keen ability to establish and nurture relationships. Seeking a challenging SDR position to leverage my skills in prospecting, pipeline development, and customer engagement within a dynamic and innovative sales environment.
Overview
2
2
years of professional experience
Work History
Food and Beverage Specialist
Rosewood Grill
08.2023 - 11.2023
- Optimized work opportunities and scheduling efficiency through proficient utilization of HotSchedules, ensuring proper training to new hires, streamlined operations, and enhanced communication within the workplace.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Operations Manager - Verizon
Dynasty Management, Inc.
02.2023 - 08.2023
- Increased profit margins by 5-10% per month through resolving process inefficiencies and decreasing company churn rates through effective analysis.
- Maintained financial and administrative controls and identified cost-saving initiatives to increase our profit margins by 15% and allowed us to reinvest in strategic growth initiatives with Verizon as a partner client.
- Helped all levels of team members tackle daily workloads with confidence through empowered training, motivational strategies, and leading by example.
- Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.
CEO / Director of Operations
Kinetic Marketing Solutions, Inc.
08.2022 - 02.2023
- Evaluated organizational performance through metrics and utilized insights to drive action and obtained up to a 20% profit gain per week for results.
- Exceeded corporate financial objectives related to profitability and budget adherence, generating over $2.5M in life-time value revenue for our partner client, Verizon, in roughly 6 months.
- Empowered 30+ employees daily by coordinating necessary resources, speaking impactful meetings, and leading by example to effectively handle needs and achieve objectives.
- Recruited, coached, and trained multiple strong and resilient teams from the ground up, by identifying and onboarding highly qualified candidates on multiple different sources.
Junior Director / Top Sales Leader
Divergent Marketing Solutions
10.2021 - 08.2022
- Maintained robust tracking and reporting systems via Excel, keeping senior leadership informed of business trends and company weaknesses.
- Cultivated customer-focused environment, empowering colleagues to solve routine issues and personally handling escalated problems without delay.
- Spearheaded sales training programs that improved the product knowledge of the sales team, leading to a 30% increase in cross-selling & upselling AT&T/DTV products.
- Collaborated with upper management to develop and implement data-driven business improvements, resulting in a 60-85% increase per week in revenue generation, surpassing annual revenue targets.
Education
Bachelor of Science (B.S.) - Business Marketing
California State University, Chico
Bachelor of Science (B.S.) - Entrepreneurship
California State University, Chico
Skills
- Process / Performance Improvement
- Client Relationship Management
- Cross-functional Collaboration
- Strategic Planning
- Market Expansion
- Brand Development
- Risk Management
- Employee Training
- Business Management
- Bi-lingual - Vietnamese / English
References
References available upon request.
Timeline
Food and Beverage Specialist
Rosewood Grill
08.2023 - 11.2023
Operations Manager - Verizon
Dynasty Management, Inc.
02.2023 - 08.2023
CEO / Director of Operations
Kinetic Marketing Solutions, Inc.
08.2022 - 02.2023
Junior Director / Top Sales Leader
Divergent Marketing Solutions
10.2021 - 08.2022
Bachelor of Science (B.S.) - Business Marketing
California State University, Chico
Bachelor of Science (B.S.) - Entrepreneurship
California State University, Chico
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