Andy Do
Georgetown,TX
Summary
Experienced clinical operations director with progressive leadership in operations and management, recruiting and managing clinical staff, budget oversight, and optimizing patient care and service delivery. Proven ability to develop high standards of practice, evaluate patient care, and implement necessary changes. Seeking a clinical or managerial role in a progressive healthcare organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Harbor Health
03.2025 - Current
- Educated patients on treatment plans, medications, and follow-up care to promote understanding and adherence.
- Collaborated with team members to maintain accurate medical records using EMR systems, ensuring compliance with regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
CareNow Urgent Care
07.2023 - 03.2025
- Assisted healthcare providers with patient examinations and procedures.
- Conducted intake assessments, documenting medical histories and vital signs accurately.
- Administered vaccinations and medications under physician supervision, ensuring compliance with safety protocols.
- Streamlined scheduling processes, reducing patient wait times and enhancing service delivery efficiency.
- Provided patient education on treatment plans, medications, and preventive care measures effectively.
- Coordinated with multidisciplinary teams to ensure comprehensive care for patients in urgent settings.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Center Director
Nova Medical Centers
01.2023 - 05.2023
- Directed daily operations ensuring high standards of patient care and service efficiency.
- Implemented strategic initiatives to enhance clinic performance and patient satisfaction.
- Led staff training programs improving team competence and operational effectiveness.
- Monitored compliance with healthcare regulations, ensuring quality and safety standards met consistently.
- Developed and maintained relationships with companies to support business growth and community engagement.
- Oversaw budget management, reducing costs while enhancing service delivery capabilities.
- Analyzed operational data to identify trends, drive improvements, and optimize resource allocation.
- Fostered a collaborative work environment promoting teamwork, communication, and continuous improvement among staff.
- .
CENTER OPERATIONS DIRECTOR
US HEALTHWORKS / CONCENTRA MEDICAL CENTER
02.2014 - 09.2022
- Direct and coordinate center functions
- Develop plans to meet objectives and ensure timely communication
- Manage clinic budgets and monitor compliance
- Resolve conflicts and protect rights of all involved
- Coordinate onboarding and training for personnel
- Represent center at meetings
- Collaborate with staff to develop goals and objectives
- Hire and schedule medical professionals
- Implement performance standards and review service delivery
- Liaise with clients and ensure compliance with standards
BACK-OFFICE LEAD
DOCTORS EXPRESS
10.2013 - 02.2014
- Managed daily operations of the clinic and patient flow
- Oversaw Lab CLIA compliance and conducted in-house U/A, CBC, and CMP
- Coordinated scheduling of employees and providers
- Facilitated Front Office Registration, including verification of insurance
- Assisted with X-rays and Digital Processing.
MANAGER OF OPERATIONS
IT AGAIN SAM
03.2006 - 10.2011
- Provided catering to Hollywood studios and maintained and developed client relationships
- Managed 20 employees, including kitchen and delivery staff
- Facilitated menu development and assured Quality control
- Coordinated scheduling of employees and deliveries, ensuring staff was efficient and timely in the production of food and delivery
- Oversaw client development and marketing.
Education
Practical Technologist in Radiology -
The Bryman School of Arizona
Associate of Science - History
Pierce College
Skills
- Clinical Operational Leadership
- Project Management
- Budget Allocation
- Data Processing
- Human Resources Management
- Regulatory Compliance
- Staff Training & Development
- Process Improvement
- HIPAA compliance
- Customer service
- Patient scheduling
Certification
CPR / BLS Certified – American Heart Association
HIPAA & OSHA Compliance Training
Timeline
Medical Assistant
Harbor Health
03.2025 - Current
Medical Assistant
CareNow Urgent Care
07.2023 - 03.2025
Center Director
Nova Medical Centers
01.2023 - 05.2023
CENTER OPERATIONS DIRECTOR
US HEALTHWORKS / CONCENTRA MEDICAL CENTER
02.2014 - 09.2022
BACK-OFFICE LEAD
DOCTORS EXPRESS
10.2013 - 02.2014
MANAGER OF OPERATIONS
IT AGAIN SAM
03.2006 - 10.2011
Associate of Science - History
Pierce College
Practical Technologist in Radiology -
The Bryman School of Arizona
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