Microsoft Word, Excel, PowerPoint, Outlook
Andy Dorce
Queens Village,NY
Summary
Driven by a results-focused approach, I have excelled at Whole Foods Market Inc, mastering customer service, planning, and organization. My expertise in sales proficiency and attention to detail led to consistently meeting company sales goals and enhancing customer satisfaction, showcasing my ability to thrive in fast-paced environments and contribute significantly to team success. I am a resourceful and experienced worker seeking to secure an entry level administrative office position in which I can help the team achieve company goals.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Whole Foods Market Inc
04.2019 - Current
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Associate
Manhattan Beer
08.2018 - 11.2018
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Coordinated product displays to assist Sales Representatives in meeting volume sales and distribution goals
- Packed out orders in retail accounts such as supermarkets, drug stores and other venues
- Supported the Sales Representative in executing brand development programs and placement of promotional materials.
- Created relationships with appropriate store personnel and supplier teams to maintain and improve customer service.
Parts Professional
Sage Parts, Inc.
05.2017 - 05.2018
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Researched vehicles and parts via physical catalogs and electronic means.
- Adhered to company guidelines for performance and compliance.
- Stocked and managed stock of parts.
- Maintained commercial customer relationships.
- Achieved personal/store sales goals and service objectives.
Laboratory Aide
Nassau Community College
10.2015 - 01.2017
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Logged students in and out of lab.
- Monitored lab areas
- Assisted with voice dictation recordings and word processing.
- Answered phones and scheduled appointments for usage of computer space.
Ramp Agent
Ground Services International
06.2015 - 10.2015
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Guided aircraft into and out of parking positions using hand signals.
- Checked cargo and baggage for security to meet TSA regulations.
- Maintained clean, orderly work environment free of hazards.
Education
Associate of Science - Computer Science
Nassau Community College
Garden City, NYSkills
- Verifying Order Accuracy
- Planning and Organization
- Customer Service
- Sales proficiency
- Attention to Detail
- Sales expertise
- Product Knowledge
- Advertising and marketing
Software
Timeline
Personal Shopper
Whole Foods Market Inc
04.2019 - Current
Sales Associate
Manhattan Beer
08.2018 - 11.2018
Parts Professional
Sage Parts, Inc.
05.2017 - 05.2018
Laboratory Aide
Nassau Community College
10.2015 - 01.2017
Ramp Agent
Ground Services International
06.2015 - 10.2015
Associate of Science - Computer Science
Nassau Community College