Andy Eckstein
Fishers,IN
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Human Resources Manager
Campus Cooks
05.2022 - Current
- Primary Talent Acquisition partner for entire company
- Responsible for pre-employment onboarding process
- Maintain certification verification for required team members
- Promote employee engagement through contests and surveys.
- Structured compensation and benefits according to market conditions and budget demands.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Organized and led staff orientation programs and training to promote collaboration.
District Manager
Campus Cooks
06.2016 - Current
- Lead a remote workforce cooking in Greek houses throughout Indiana
- Currently oversee 25 fraternities & sororities at Butler, DePauw, Purdue, and Wabash
- Perform monthly audits utilizing mobile app for efficiency
- Compose monthly operations recaps for each house and distribute electronically
- Complete Field Training for new Supervisors and Administrative staff
- Manage labor and food budgets for each account and District
- Review all purchasing and expenses for region
- Assist in planning and execution of special events
- Maintain working knowledge of industry and campus trends
- Establish working relationships with student leaders, House Directors, and Housing Corporations.
General Manager
Shapiro's Deli
09.2014 - 04.2016
- Responsible for overall performance of $2 million/year restaurant
- Hire, train, and develop opening team of managers and employees
- Complete all purchasing and scheduling
- Perform monthly inventory control
- Track and analyze daily meat yields, sales, and labor results
- Maintain social media
- Implemented Shapiro's Service Star program to recognize exemplary employee performance
- Oversaw facilities management through construction phase into opening phase
- Received perfect health inspection from the Marion County Department of Health.
Retail Operations Manager
Sodexo - Franciscan St. Francis Hospital
10.2013 - 09.2014
- Manage operations of Terrace Cafe, Brioche Doree, Jazzman's, Cafe St. Francis, and catering
- Develop team of supervisors
- Complete regular audits of cash handling, food quality, and safety
- Oversaw a required 33% reduction in force.
Director & Retail Foodservice Manager
Aramark Healthcare
08.2009 - 08.2013
- Managed cafeteria, patient service, catering, and coffee shop of a 150+ bed hospital
- Implemented several systems to improve service including associate rounding, patient rounding, and monitoring test trays
- Improved departmental HCAHPS scores to 75th percentile nationally based on NFC Picker scoring
- Reorganized annual Holiday Meal for better throughput
- Required bar code scanning for more accurate and faster cashier transactions
- Worked to develop managers and supervisors through a monitored checklist of expectations
- Selected to serve on scholarship committee
- Helped roll out the School at Work Program.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Collaborated with other departments to coordinate events and promotions.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Assistant Manager
Panera Bread
10.2008 - 08.2009
- Implementation and follow-up with all employee training
- Completed monthly food inventories and Sygma/McLane ordering
- Maintained cleaning standards for equipment and facility
- Administrative duties including cash reconciliation, cost management, and human resources.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
District Manager
Moe's Southwest Grill
04.2005 - 08.2008
- Responsible for operations in five restaurants
- Communication between franchise owners/corporate office and store managers
- Adherence to all municipal and company standards
- Hiring and development of management staff
- Maintenance of profitability goals including sales and all controllable expenses
- Generate and analyze weekly sales reports
- Perform monthly store inspections
- Local store marketing and public relations
- Responsible for construction and opening of eight new restaurants between 2005-2006.
Assistant Manager
Panera Bread
06.2002 - 03.2005
- Managed major natural disaster during hurricane season of 2004.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
General Manager
Hop's Restaurant
06.1998 - 05.2002
- Accountable for overall performance of $2.5 million/year restaurant
- Communicate company directives/initiatives to management team and staff
- Oversight of all administrative procedures
- Delegation of tasks through management teams
- Creation and management of yearly budgets
- Ensure quality standards of made-from-scratch food and beer, facility, and staff
- Worked in several locations including Daytona Beach, Lakeland, and Orlando.
Education
Bachelor of Science in Hospitality Management -
Purdue University - West Lafayette, IN
05.1998
Skills
- Customer Service
- Business Administration
- Employee Scheduling
- Sales Reporting
- Staff Management
- Business Planning
- Judgment and Decision-Making
- District Standards
- Leadership Skills
- Operational Oversight
- Interdepartmental Collaboration
- Client Relationship-Building
Certification
ServSafe Food Manager - Exp. 11/26
Volunteer Experience
Indy Premier Soccer Club, Board of Directors, 07/20 to 07/22
Timeline
Regional Human Resources Manager
Campus Cooks
05.2022 - Current
District Manager
Campus Cooks
06.2016 - Current
General Manager
Shapiro's Deli
09.2014 - 04.2016
Retail Operations Manager
Sodexo - Franciscan St. Francis Hospital
10.2013 - 09.2014
Director & Retail Foodservice Manager
Aramark Healthcare
08.2009 - 08.2013
Assistant Manager
Panera Bread
10.2008 - 08.2009
District Manager
Moe's Southwest Grill
04.2005 - 08.2008
Assistant Manager
Panera Bread
06.2002 - 03.2005
General Manager
Hop's Restaurant
06.1998 - 05.2002
Bachelor of Science in Hospitality Management -
Purdue University - West Lafayette, IN
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