Andy Fay
Summary
Detail-oriented individual with 20+ years of sales and customer service experience along with 18+ years of management and leadership experience. Exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Store Manager 2/Coach
GameStop
02.2009 - Current
- Multi-Unit Leader of multiple million dollar locations while successfully meeting and exceeding store goals and metrics by focusing on guest satisfaction and company priorities.
- District mentor. Worked closely with 26 other locations to mentor store leaders and newly hired associates with operations, performance, and/or business acumen.
- Project manager for large scale projects such as store resets, remodels, or closures to ensure store is 100% compliant to company standards
- Demonstrated leadership skills in managing projects from concept to completion.
- Created district-wide and region-wide initiatives focused on current priorities. Hosted conference calls and created "engagement campaigns" to help build confidence in current priorities and to celebrate top performers
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzing store KPIs using P&L, Sales Mix, and PowerBI to find areas of opportunities and celebrate wins within stores and district.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships. Customer experience
Landman
Innovative GIS/Holland Acquisitions
08.2005 - 12.2008
- Oil and gas mineral researcher/records keeper.
- Created flowcharts demonstrating mineral rights ownership for individual properties.
- Provided all documentation and information to ensure accurate payout to mineral right owners.
Education
Associate of Science - Graphic Design
ITT Technical Institute
Arlington, Texas06-2005
Skills
- Verbal and written communication
- Performance metrics evaluation
- Sales expertise
- Training and mentoring
- Store merchandising
- Leadership development
- Team development
- Project management
- Recruitment and hiring
- Culture development
- Customer service management
- Team leadership and coaching
- Leading staff meetings
Timeline
Store Manager 2/Coach
GameStop
02.2009 - Current
Landman
Innovative GIS/Holland Acquisitions
08.2005 - 12.2008
Associate of Science - Graphic Design
ITT Technical Institute