Andy Garcia
Washington ,DC
Summary
Customer-oriented sales professional with 10 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
9
9
years of professional experience
Work History
Owner
RITZY ARRIVALS
Washington, D.C.
08.2021 - Current
- Managed hiring process including posting an ad, interviewing, background check, and application verification.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Developed strategic plans to increase profitability and efficiency.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Hired and trained new department managers to increase team oversight and productivity.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Analyzed industry trends to develop competitive strategies.
Construction Loan Administrator
BURKE & HERBERT BANK
Alexandria, VA
08.2020 - 02.2022
- Processed loan advances and reductions, track insurance, quote payoff figures, and apply interest payments.
- Prepared Excel workbooks with loan specific draw schedules for complex loans.
- Developed loan contracts and explained contract terms to clients.
- Developed relationships with new potential customers by providing excellent customer service.
- Provided guidance and assistance on loan terms, repayment options and interest rates.
- Ensured that all applicable laws, regulations and organizational policies are followed during the loan process.
- Collaborated with company teams to expedite loan approval processes.
- Collaborated with other departments to resolve any discrepancies related to the loan process.
- Processed payments from customers and maintained accurate records of payment histories.
- Resolved issues or disputes between borrowers or lenders in an efficient manner.
Branch Manager
BURKE & HERBERT BANK
Alexandria, VA
08.2014 - 08.2020
- Improved employee retention through staff promotion, family-like atmosphere, and merit-based pay increases each year
- Monitored financial performance of the branch on a monthly basis.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
- Grew customer base by 20% over two-year period through community networking and innovative customer incentives
- Effectively managed team of 10 banking professionals.
- Participated in community events to promote brand awareness.
- Designed sales and service strategies to improve revenue and retention.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Created reports summarizing operational performance metrics for senior management review.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
Education
Bachelor of Science - Political Science And Government
Marymount University
Arlington, VA05-2024
Certificate - International Relations and Affairs
University of Oxford
Oxford, England07-2023
Associate of Science - Business Administration And Management
Northern Virginia Community College
Annandale, VA01.2017
Skills
- Data Analysis
- Contract Negotiation Expertise
- Budget Administration
- Staff Management
- Sales Oversight
- Business Administration
- Customer Relations
- Business Development
- Relationship Building
- Sales Leadership
- Financial Management
- Financial Planning
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Owner
RITZY ARRIVALS
08.2021 - Current
Construction Loan Administrator
BURKE & HERBERT BANK
08.2020 - 02.2022
Branch Manager
BURKE & HERBERT BANK
08.2014 - 08.2020
Bachelor of Science - Political Science And Government
Marymount University
Certificate - International Relations and Affairs
University of Oxford
Associate of Science - Business Administration And Management
Northern Virginia Community College
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