Hi, I’m
Andy Garcia
Client Representative
Bunker Hill,WV
Summary
Experienced professional with a strong background in client relations and customer support. Skilled in fostering collaboration within teams and ensuring effective communication. Demonstrated expertise in problem-solving, conflict resolution, and adapting to evolving client needs. Recognized for reliability, flexibility, and a results-driven approach in fast-paced and dynamic environments.
Overview
13
years of professional experience
2
Languages
7
years of post-secondary education
Work History
White Peal Management
Client Representative
09.2024 - Current
Job overview
- Facilitated successful contract renewals by consistently demonstrating value and commitment toward clients' success.
- Achieved high client retention rates through consistent follow-ups and timely resolution of concerns.
- Utilized data-driven insights to enhance account management strategies, resulting in higher customer satisfaction.
- Coordinated with cross-functional teams to resolve complex client issues swiftly, ensuring minimal service disruption.
- Maintained detailed records of client interactions, facilitating seamless handovers during employee transitions.
Epling Landscaping
Hardscape Sales & Design Consultant
09.2023 - 09.2024
Job overview
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Optimized space planning for improved functionality in both residential and commercial spaces
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Evaluated client's existing spaces to identify opportunities for improvement or enhancement based on their goals and objectives.
- Conducted site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.
Frederick Block, Brick & Stone
Sales Representative
02.2022 - 09.2023
Job overview
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
City National Bank
Financial Service Representative II
07.2021 - 02.2022
Job overview
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
Bank of Clarke County
Teller Supervisor
11.2020 - 06.2021
Job overview
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
- Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
- Implemented new cash handling procedures to minimize discrepancies, ensuring audit compliance and financial integrity.
Navy Federal Credit Union
Mortgage Processor II
11.2019 - 11.2020
Job overview
- Set up and completed loan submission packages.
- Enhanced team efficiency, providing guidance and support for new Mortgage Processors during their onboarding process.
- Maintained compliance with industry regulations through vigilant adherence to guidelines and ongoing training.
- Strengthened relationships with real estate agents, attorneys, and other industry professionals through proactive networking efforts.
- Contributed to the team's success in exceeding monthly loan processing targets through diligent work ethic and efficient task management.
Wells Fargo
Personal Banker II
07.2016 - 07.2019
Job overview
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Enhanced client investment portfolios with personalized financial advice and product recommendations.
- Partnered with the Affluent department to aid in conducting meetings with potential clients who could utilize Advisor servicing which led to an increase in new business.
Sprint
Assistant Store Manager
02.2013 - 07.2016
Job overview
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Delicias Mexicanas LLC
General Manager
09.2011 - 09.2013
Job overview
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
Education
Blue Ridge Community CollegeMartinsburg, WV
Associate of Arts from Business Operations
01.2025 - 12.2027
Sherando High SchoolStephens City, VA
High School Diploma
08.2007 - 05.2011
Skills
Bilingual
Accomplishments
- Supervised team of 10 staff members.
- Sales Excellence Award Recipient
- Managed two stores during a transition period, and both exceeded quarterly sales goals under my management.
Timeline
Blue Ridge Community College
Associate of Arts from Business Operations
01.2025 - 12.2027
Client Representative
White Peal Management
09.2024 - Current
Hardscape Sales & Design Consultant
Epling Landscaping
09.2023 - 09.2024
Sales Representative
Frederick Block, Brick & Stone
02.2022 - 09.2023
Financial Service Representative II
City National Bank
07.2021 - 02.2022
Teller Supervisor
Bank of Clarke County
11.2020 - 06.2021
Mortgage Processor II
Navy Federal Credit Union
11.2019 - 11.2020
Personal Banker II
Wells Fargo
07.2016 - 07.2019
Assistant Store Manager
Sprint
02.2013 - 07.2016
General Manager
Delicias Mexicanas LLC
09.2011 - 09.2013
Sherando High School
High School Diploma
08.2007 - 05.2011
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