ANDY GARCIA
Miami Lakes
Summary
Highly motivated Assistant Service Manager with 12 years of Automobile experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Independent and quick thinking team player seeking a role offering increased responsibility,
committed, professional with proven ability to effectively manage customer inquiries, provide accurate advice and ensure company s profitability. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Mercedes Benz of Miami AutoNation
11.2017 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Booked repair orders using the proper Opcodes for warranty purposes.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Met with customers to discuss service needs and offer available solutions.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Reconditioning Manager
Mercedes Benz of Miami-Autonation
07.2016 - 11.2017
- Responsible for internal repair orders and reconditioning of used cars
- Strive to resolve any customer concerns or problems related to the vehicle's maintenance and function after sold
- Developed customized reconditioning plans for unique vehicles or customer requirements, ensuring high-quality results tailored to specific needs to direct report to the General Manager and Customer Care Director of the store
- Ensuring accurate walk around inspections of all store owned vehicles
- Closely collaborating with a team of technicians to perform quality maintenance and repairs in a timely manner
- Check on progress of each repair order throughout the day and keep customer/sales department informed of any status change
- Collaborated with sales teams to prioritize vehicles for reconditioning based on demand and potential profit margins.
- Responsible for keeping an increase in Customer Care internal Gross
- Keeping a daily record of repair orders written as well as approval for additional work when needed
- Review all repair orders and verify that parts are billed out on appropriate lines and that all warranty items have been billed and coded
- Monitored employee performance, delivering constructive feedback during individual coaching sessions that resulted in improved skillsets across the team.
- Reduced costs for the company by negotiating better rates with vendors and suppliers.
Loaner/Rental Car Manager
Mercedez Benz of Miami-Autonation
10.2015 - 06.2016
- Greet customers as well as recommend and provide advice on a range of available vehicles for rental
- Advice customers on use and care of vehicles
- Optimized fleet maintenance schedules to ensure maximum vehicle availability and minimize downtime.
- Explain rental fees, policies and procedures
- Resolved escalated customer complaints professionally, consistently achieving satisfactory outcomes for all parties involved.
- Answer phones and provide information regarding loaners and rentals
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Responsible for maintaining records of transactions and customer information
- Process cash and credit payments rapidly and accurately
- Examine and assess vehicles returned for proper cleaning, storing, and repairing if required
Parts Administrator
Mercedes Benz of Miami-Autonation
10.2014 - 09.2015
- Ensure daily control of parts inventory
- Answer customer questions about product availability and shipment times
- Accurately logged all daily shipping and receiving orders
- Take Parts orders from different dealers
- Systematically maintain records of shipments and Invoices
- Coordinated logistics for inbound shipments, reducing transit time and transportation costs.
Valet Supervisor
Universal Parking of America
06.2013 - 10.2014
- Provide a courteous and professional relationship with all customers, vendors, subordinates, co-workers and managers
- Conduct a visual check of vehicles, looking for such things as dents, scratches, damage, broken lights, windows, and record the existing damage on customer's claim ticket
- Drive, park, and/or retrieve customer's vehicles upon arrival and departure
- Accurately complete all required paperwork for each shift
- Responsible for maintaining a clean location or facility, ensuring that trash and debris are cleared from the location throughout the day
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL03.2025
High School Diploma -
Instituto Pre-Universitario
Havana, FL01.2012
Skills
- Clear Communication Skills
- Excellent work ethic
- Strong interpersonal skills
- Analytical Thinker
- People-oriented
- Positive and friendly
- Extremely responsible
- Honest
- Team building expertise
- Employee relations
- Service and parts teams management
- Positive attitude
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Mercedes Benz Service Advisor Certified
- Florida Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Assistant Service Manager
Mercedes Benz of Miami AutoNation
11.2017 - Current
Reconditioning Manager
Mercedes Benz of Miami-Autonation
07.2016 - 11.2017
Loaner/Rental Car Manager
Mercedez Benz of Miami-Autonation
10.2015 - 06.2016
Parts Administrator
Mercedes Benz of Miami-Autonation
10.2014 - 09.2015
Valet Supervisor
Universal Parking of America
06.2013 - 10.2014
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
Instituto Pre-Universitario
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