Andy Garcia Torres

Retail Store Associate

Ross Dress For Less

05.2022 - Current

Communicated with customers and team members to solve problems.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Quickly and accurately counted drawers at start and end of each shift.
Restocked and organized merchandise in front lanes.
Received and processed customer payments.
Processed both cash and card purchases and returns.
Assisted customers by answering questions and fulfilling requests.
Set and updated employee schedules to fulfill gaps based on expected customer demands.
Maintained and updated security protocols for front desk operations.
Reconciled daily totals to maintain balanced and compliant ledgers.
Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Helped management develop employee improvement plans and motivate team members to continually improve.
Alleviated customer service needs with policy-appropriate solutions.
Mentored new team members on sales software system operation.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Resolved escalated customer disputes with special actions such as discounts.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Educated employees on register use, merchandising, and customer service.
Led cashiers and associates in providing thoughtful customer service.
Interpreted and enforced operating instructions, procedures and safety rules.
Controlled merchandise zoning and monitored compliance with merchandising guidelines.
Monitored areas for security issues and safety hazards.
Operated POS cash register and equipment to collect payments.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Trained team members on cash register operation and cash handling.
Cross-trained existing employees to maximize team agility and performance.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Managed efficient cash register operations.
Checked fitting room stalls and sorted merchandise to racks.
Cleaned and maintained fitting rooms regularly.
Organized clothing and accessories that customers had returned to fitting room desk.
Checked garments for damage and placed tags prior to returning items to sales floor.
Welcomed each customer to fitting room with warm smile and kind words.
Collected discarded merchandise, sorted and returned to display racks.
Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
Answered customer telephone calls to provide information about store policies and available merchandise.
Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
Repackaged and tagged returned items for sales floor.
Led customers to right aisles and shelves to provide information on available clothing items and accessories.
Monitored customers for signs of theft.
Reduced theft by limiting number of items that each customer took into fitting rooms.
Consulted with store managers on bases to perform loss investigations.

Summary

Overview

Work History

Retail Store Associate

Education

High School Diploma -

Skills

Languages

Timeline

Retail Store Associate

High School Diploma -

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