Andrew Gray Egbe
San Bernardino,CA
Summary
Service-oriented Insurance Service Agent with ten plus year background in Sales and Customer Service. Core competencies include Identifying and meeting Client's needs.
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Insurance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Insurance Solutions Manager
Andrew Graye Insurance
San Bernardino, CA
05.2014 - Current
- Introduced CRM system to make Servicing Life and Health Insurance customers More efficient.
- Utilized CMS Compliant Marketing methods to increase Medicare, Medi-Medi, and Medicare Supplement client base.
- Managed all Customer Care Issues during and after AEP, OEP Enrollments and SEP Periods.
- Implemented processes that increased production by 48% in two consecutive years.
- Developed relationships with customers that significantly raised customer retention.
- Helped with choosing, Providers, MAPD, DUAL Plans and Prescription Benefits for customers.
Account Executive
New Horizons Computer Learning Center Computer
Colton, CA
02.2012 - 04.2014
- Guided and counseled potential students for Computer Engineering Training leading to Microsoft Network and Database Management Engineering Certification for City, County and Corporate Employees
- Leveraged CRM to collect, organize and manage sales data and student customer information.
- Managed sales cycle to maintain solid customer base.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Increased sales and enrollments by 20% by offering rewards to students for referrals of new candidates.
Customer Service Supervisor
United Airlines
Los Angeles, CA
06.2007 - 01.2012
- Supervised Call Center Representatives at Local Pod, introduced systems that significantly reduced customer wait times.
- Trained and coached Representatives to handle customer complaints, and increase efficiencies in lost baggage and unaccompanied minor cases
- Implemented system that increased Pod revenue by 24% during my tenure.
- Coached team members to deliver hospitable, professional service while adhering to set service models
- Created customer support strategies to increase customer retention
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
Education
Bachelor of Science - Information Systems Management
California Baptist University
Riverside, CA07.2003
Associate of Arts - International Business
University of California - Los Angeles
Los Angeles, CA08.1997
Skills
- Sales and Marketing, Excellent Communications Skills
- Active Listening, Critical Thinking, Complex Problem Solving and Collaboration
- Customer Complaint Resolution
- Relationship Building
- Customer Service
- Sales Program Coordination
- Decision Making
- Client Base Retention
- Lead Identification and Generation
- Closing Techniques
Timeline
Insurance Solutions Manager
Andrew Graye Insurance
05.2014 - Current
Account Executive
New Horizons Computer Learning Center Computer
02.2012 - 04.2014
Customer Service Supervisor
United Airlines
06.2007 - 01.2012
Bachelor of Science - Information Systems Management
California Baptist University
Associate of Arts - International Business
University of California - Los Angeles
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