ANDY GUTIERREZ
Avondale
Summary
As a logistics and project management professional, I drive efficiency and improve operations through strategic planning and collaboration. With expertise in inventory management, vendor relations, and client onboarding, I excel in dynamic environments, focusing on problem-solving, adaptability, and continuous improvement to ensure business success and client satisfaction.
Overview
8
8
years of professional experience
Work History
Logistics Manager
Neon Screens LLC
10.2023 - Current
- Serve as the main point of contact for clients after the sale, managing project kickoffs, ordering necessary hardware, providing tracking information, and ensuring smooth communication throughout the process.
- Ensure client accounts are fully set up and address any inquiries, driving successful project completion and maintaining high levels of customer satisfaction.
- Manage vendor relationships by negotiating and securing the best pricing for TVs and other hardware, optimizing cost efficiency for projects.
- Develop and implement inventory management systems, including creating SKUs and naming conventions for all hardware, streamlining operations and enhancing tracking accuracy.
- Assisted with billing, invoice creation, subscription management, and provided technical troubleshooting support via phone to resolve client issues and ensure seamless service.
- Led 1:1 onboarding sessions to help clients learn the platform, while collaborating with the engineering team on quality assurance tasks to improve product performance.
Operations Supervisor
PetSmart Distribution Center
05.2021 - 09.2023
- Demonstrated strong communication and interpersonal abilities, cultivating positive relationships and effective collaboration with team members and peers.
- Comprehensive expertise in warehouse management systems, inventory control, and logistics, ensuring operational efficiency and streamlined processes.
- Utilized warehouse management software to optimize inventory tracking, monitor shipment status, and enhance the efficiency of order fulfillment.
- Trained and mentored new employees, fostering a positive work culture focused on teamwork, accountability, and continuous learning
- Led a team of 15+ warehouse associates, overseeing all aspects of daily operations, including receiving, inventory management, order fulfillment, and shipping
Team leader
Whataburger
06.2017 - 04.2021
- Supervised and motivated a team of employees, ensuring efficient and high-quality service, while maintaining a positive and productive work environment.
- Trained and mentored new team members, delegated tasks, and ensured adherence to company standards for food safety, customer service, and operational efficiency.
Education
School of Business
Arizona State University
12.2021
High School Diploma -
Tolleson Union High School
Tolleson, AZ05.2017
Skills
- Inventory control
- Process improvement
- Computer Proficiency
- Problem Solving Skills
- Data Analysis and reporting
- Performance evaluation
- Cross-Functional Team
- Third Party Vendor Management
- Customer Relations Management
- Customer Success
- Technical Troubleshooting
Timeline
Logistics Manager
Neon Screens LLC
10.2023 - Current
Operations Supervisor
PetSmart Distribution Center
05.2021 - 09.2023
Team leader
Whataburger
06.2017 - 04.2021
School of Business
Arizona State University
High School Diploma -
Tolleson Union High School
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