Andy Harper
Columbus,OH
Summary
Experienced Business Owner and Travel Director who can effectively multi-task in challenging situations and meet critical deadlines. Customer service is a priority with excellent troubleshooting abilities. My more than 30 years of hands-on experience in the corporate meetings and incentives industry provide a wide-range of skills beneficial for large or small meetings.
Overview
34
34
years of professional experience
Work History
President
Convention Communications
02.1997 - Current
- Established and operated a successful business for 27 years serving the meetings industry by identifying market needs and developing innovative solutions.
- Executed Fortune 500 event programs worldwide for more than 20,000 participants with exceptional customer service by addressing client concerns promptly and quickly resolving issues.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Learned and adapted quickly to new technology applications to benefit our clients.
- Oversaw business-wide changes to modernize procedures and organization.
- Directed technological improvements, reducing waste and business bottlenecks.
Travel Director
Free Lance
01.1995 - Current
- Expanded my experience as a Travel Director working for a variety of clients from a variety of industries.
Sr. Travel Director
Carlson Marketing Group
03.1990 - 12.1994
- Managed event logistics, including transportation, F&B, meetings, accommodations, communications and activities.
- Lead 100+ person teams to deliver all aspects of event execution, including contract and supplier negotiation, billing reconciliation, executive handling and crisis management
- Collaborated with local vendors resulting in cost savings and unique experiences for clients.
- Provided exemplary customer service to new and existing clients, building lasting relationships and securing new travel assignments.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial accountability.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed daily operations, including overseeing multiple locations, to foster increased productivity.
Education
Bachelor of Science -
Ohio State University
Columbus, OH1988
Skills
- Excel in high-demand, fast-paced environments
- IT proficient
- Training staff
- Fast learning
- Customer friendly
- Problem solving
- Travel logistics
- Teamwork
Timeline
President
Convention Communications
02.1997 - Current
Travel Director
Free Lance
01.1995 - Current
Sr. Travel Director
Carlson Marketing Group
03.1990 - 12.1994
Bachelor of Science -
Ohio State University