Andy Ho
Logan
Summary
Results-driven management professional with 14+ years of experience leading high-performing teams as a General Manager, Assistant General Manager, and Supervisor. Expertise in team leadership, staff development, recruitment, and performance management, with a proven ability to inspire employees to exceed goals. Known for integrity, strong work ethic, and exceptional organizational skills, while consistently delivering outstanding customer experiences. Skilled at multitasking, problem-solving, and driving operational excellence in fast-paced environments.
Overview
21
21
years of professional experience
Work History
General Manager Independent Living/Business Office Manager
The Harrison Regent
Ogden
09.2021 - 11.2025
- Provide timely feedback and consistent performance management to team members.
- Establish and manage labor and supply budgets, controlling expenses effectively.
- Oversee staff schedules based on resident census and budgets, controlling overtime within standards.
- Lead quality and compliance efforts, supporting inspections and ensuring all life/safety regulations are followed.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
- Ensure clean, neat, and orderly property conditions, coordinating necessary repairs and maintenance.
- Respond professionally and promptly to resident complaints and concerns.
- Manage all aspects and details of the property to ensure smooth operations.
- Deliver exceptional customer service to residents, prospects, and visitors.
- Grow net operating income by maximizing revenue and managing expenses carefully.
- Assist in financial analysis, accounting, and reporting to optimize property performance.
- Hire, train, and supervise leasing and office staff.
- Maintain positive work environment while ensuring staff follow established policies and procedures.
- Maintain occupancy levels through effective sales and leasing strategies.
- Oversee rent collection, tenant ledgers, notifications, and eviction processes as necessary.
- Conduct regular property inspections to identify maintenance needs.
- Analyze competition and implement strategies to maintain optimal market positioning.
Transportation Operations Manager
Gate Gourmet
San Diego
12.2017 - 02.2021
- Maintain high-quality production standards across all accounts, ensuring safety, compliance, and adherence to customer specifications and company policies.
- Conduct inventory management to optimize product usage and minimize waste; complete storeroom requisitions to maintain adequate supplies.
- Maintain daily operational logs, including temperature and other required reports, ensuring regulatory compliance.
- Collaborate with maintenance staff to schedule preventive maintenance and promptly address machinery repairs.
- Plan and schedule transportation routes for drivers to ensure timely delivery and efficient operations.
- Control food and other operational costs while improving unit performance in collaboration with management.
- Conduct performance evaluations, coaching, counseling, and corrective actions in coordination with HR and support functions.
- Manage workflow and staff allocation per shift, ensuring productivity and operational efficiency.
- Determine staffing needs and coordinate coverage for absences, leaves, or volume changes.
- Ensure compliance with Wage & Hour policies, including rest and meal breaks.
- Train and monitor employees on proper work procedures to maximize productivity and minimize labor and food costs.
- Monitor manpower planning and employee schedules, promoting efficiency and retention.
- Implement strategies to reduce employee turnover and maintain positive work environments.
- Ensure all employees comply with company policies, procedures, training requirements, and union/collective bargaining agreements where applicable.
Assistant Manager
HUDSON GROUP
San Diego
07.2004 - 12.2017
- Open and close the store in the absence of management, including system start-ups, cash handling, and ensuring the sales floor and stockroom are ready for business.
- Manage deliveries, including opening the back door for vendors and coordinating with warehouse staff.
- Process product returns, order voids, customer refunds, cash drops, and provide change as needed.
- Deliver and model exceptional customer service, greeting and assisting customers, resolving issues, and ensuring a positive shopping experience.
- Coach and guide team members on customer service best practices and warehouse/vendor order processes.
- Maintain accurate sales records, including scanning errors, price verifications, and voids.
- Assist with reviewing order exceptions and reverse logistics in collaboration with store management.
- Oversee department pricing, daily price changes, and proper signage to ensure compliance with pricing regulations.
- Support bookkeeping activities, including cash reports, counts, ledgers, and bill payments as needed.
- Ensure store appearance and cleanliness, coordinating repairs and maintenance for both interior and exterior areas.
Education
Business Management - Some (High school diploma or GED)
San Diego Mesa Community College
Skills
- Retail management
- Expense management
- Financial statement preparation
- Presentation skills
- Attention to detail
- Store management
- Workday
- Process improvement
- Profit and loss statement
- Regulatory compliance
- purchasing
- Complaint handling
- Safety standards in production
- Teamwork
- Team development
- Marketing
- Vendor management
- Office activity coordination
- Financial operations management
- Executive administrative support
- Microsoft Outlook
- Delivery driver experience
- Kitchen management
- Recruiting
Languages
- English
- Vietnamese, Bilingual
- English, Multilingual
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
General Manager Independent Living/Business Office Manager
The Harrison Regent
09.2021 - 11.2025
Transportation Operations Manager
Gate Gourmet
12.2017 - 02.2021
Assistant Manager
HUDSON GROUP
07.2004 - 12.2017
Business Management - Some (High school diploma or GED)
San Diego Mesa Community College