Andy Hobson

• Coordinated with other departments such as Desk Review Adjusters, Network Managers, and Auto Adjuster teams to resolve any issues related to claims or coding errors in submitted claims.
• Managed high-volume, 30 - 35 calls each shift, while maintaining strict deadlines for claim submissions and resolutions.
• Provides Extraordinary Care and outstanding quality customer service by demonstrating and understanding customer needs and emphasizing timely responses.
• Integrates lean methodology into daily interactions through problem-solving meetings and team huddles
• Improved claim processing efficiency by implementing streamlined procedures and workflow adjustments.
• Maintains high level of accuracy and attention to detail when reviewing submitted claims for completeness and correctness, contributing to overall quality of processed claims.
• Processes business, repair shop, and customer requests according to government regulations, contract provisions, and internal procedures and controls.
• Established strong working relationships with Auto Industry Adjusters, Repair Facilities, and Agents fostering better collaboration during claims process.
• Participated in ongoing professional development programs within the industry, staying current on best practices for efficient claims management.

• Collaborated with sales team to identify and fulfill customer needs with a 98% customer satisfaction rating.
• Prepared and analyzed reports in RICS to track inventory and purchasing trends.
• Maintained ongoing communication with Quill to promote workflow and respond to inquiries.

• Monitored scheduled shipment dates to achieve timely 5 day delivery goals, expediting as necessary, and communicating variances to customers.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Reviewed order data to verify transactions and shipping dates.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Collaborated with internal departments to verify customer satisfaction and order accuracy.

• Collaborated with cross-functional teams to help improve operational workflow.
• Managed product rollouts, user training, testing and internal communications.
• Cultivated interpersonal skills by building positive relationships with team members and customers.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proven ability to learn quickly, adapt to new situations, organized, detail-oriented with a strong work ethic.

• Resolved customer complaints while prioritizing customer experience and loyalty with 98% satisfaction rating.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Managed inventory control, cash control, store opening and closing procedures, organized backroom to facilitate effective ordering and stock rotation.

Trained clients with Parkinson's Disease on strength training, cardio vascular exercise, and stretching exercises.