Andy Hort
Big Lake,MN
Summary
Energetic Senior Engineering Manager who is enthusiastic about developing deeper understanding of engineering design and leadership. Natural leader and networker with hardworking, resourceful and competitive nature. 33 Years of experience in the industry.
Overview
32
32
years of professional experience
Work History
Senior Engineering Manager
Best Buy Corporation
03.2022 - Current
- Part of leadership team that in introducing GenAI into the organization
- Leading three support teams supporting www.BestBuy.com
- Leading the transformation to the Site Reliability Engineering (SRE) model of production support managing 75 applications and a staff of 50 contractors
- Lead a team utilizing SPLUNK, DynaTrace, and Kafka to create real time monitoring and alerts
- Lead a team automating support processes using Python
- Lead a team supporting multiple cloud (AWS) applications
- Lead all major incident events
- Lead support on 60+ applications running on AWS
Vice President
Wells Fargo Home Mortgage Capital Markets
07.2013 - 03.2022
- Leading the transformation to the Site Reliability Engineering (SRE) model of production support
- Lead a team utilizing SPLUK, AppDynamics, and Kafka to create real time monitoring and alerts
- Led multiple Agile teams utilizing both SCRUM and Kanban
- Implemented Kafka tool for support purposes
- Supported multiple cloud migrations to the tHub environment
- Supported multiple cloud migrations to the PCF environment
- Ensured security procedures were in place for both target state and legacy technologies
- Transitioned the team to ITIL, helped to develop the service catalog and educated both business and technical partners on the new methodology
- Delivery manager for the Arrow/Tibco Suite of applications
- Led the successful delivery of multiple applications including the CLIPR Migration project with ACAPS
- As support manager led a team of team members in the support of ~100 applications
- System uptime was >99.9%
- Applications consisted of legacy, client/server, Java and JavaScript applications
- Worked with all levels of management on both the technology and business side to influence decisions helping to determine roadmaps that are being followed
- Developed processes for the group surrounding forecasting and problem ticket management which were then utilized by the broader team under my manager
- Negotiated with partners surrounding the most optimal way of implementing changes that follow the roadmap that the business has laid out
- As delivery manager for multiple applications I led teams of both full-time and contract resources to deliver quality projects in a timely and cost effective manner utilizing the agile methodology
- Coordinated various groups (testing, development, PM's, BA's) across multiple projects and business units to deliver large scale projects.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Drove corporate social responsibility programs that created positive social impact while delivering tangible business benefits, such as enhanced brand reputation and employee morale.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Lead Solutions Engineer – Servicing Operations and Production Support Team
Wells Fargo Home Mortgage
07.2012 - 07.2013
- Acted as the highest level technical for the most complex computer applications and/or application initiatives
- Worked on the most complex problems to assist in problem identification and resolution
- Plans, performs, and acts as the escalation point for the most complex platform designs, coding, and testing
- Acted as expert technical resource to programming staff in the program development, testing, and implementation process
- Provided technical leadership to fellow team members, helping them to understand how to expand their support & knowledge, I provided coaching to team members to grow technical aptitude & trouble-shooting
- Acted act as a lead for High Severity Issues (EACO), utilized my broad knowledge on systems & processes to identify potential downstream impacts
- Assisted with determining impacted business processes and partners and communicated the impacts to senior management both on the technical and business partner side
- Led efforts to proactively identify gaps in process, tools, monitoring, etc
- That can be solved with a technical solution, form the teams & drive the implement of these improvements
- Partnered with development teams to understand some of the biggest, highest priority projects coming down the pipeline & ensure the right engagement & participation from the production staff to be prepared to support these changes, including an understanding of the design solution & support requirements.
Vice President Home Preservation Strategic Initiatives Decisioning Applications SQA
Wells Fargo Home Mortgage
07.2011 - 07.2012
- Software Quality Assurance Manager for Home Preservation Applications that supported loan Decisioning
- Manage a team of up to 30 resources both contract and FTE to perform system integration testing for Home Preservation Applications
- These applications included Home Preservation Applications (HPA), Workout Editor and Wells Owned Proprietary Tool
- Managed a team of QA Analysts as they support the systems integration testing of highly visible applications in a challenging and dynamic environment
- Interact with senior management to plan demand, implement processes, track and report progress
- Helped determine stress test requirements and implementation needs.
Application Systems Engineer
Wells Fargo Home Mortgage
09.2004 - 07.2011
- Lead Architect for the Mortgage Integration Technology Team for Servicing
- Implemented service oriented architecture designs for a multiple applications using the Tibco Development toolset mainly focused on Web service and Message based designs
- Leveraged TOGAF to create system architecture specifications as a blueprint for the development teams to follow
- This team was also responsible for the governing and managing the Tibco environments for three development teams that supported multiple lines of businesses
- Interacted with senior level executives to determine project priorities and mitigate projects risks weighed against business value
- Software Engineering Team Lead for the Servicing Integration Platform
- My responsibilities included leading multiple teams of developers assigned to crucial projects to provide deliverables against aggressive timeframes for compliance related projects
- Managed the successful technology leadership team which was comprised of five senior technical developers to address complex issues that were impacting the business processes
- Responsibilities included but were not limited to working with business partners to determine resources workload assignment and priorities as well as to assist with requirement analysis and testing needs
- Led design sessions using Agile methodology to turn business needs and features documents to high level design documents and detail design documents
- Platform Architect for the Post Closing area
- Responsibilities included creating Candidate Technical Architectures, High Level Design artifacts, leading design sessions with between technical and business groups including external parties, working with management to create and deliver on the Post Closing Roadmap
- Designed Service Oriented Architecture for multiple projects developed in TIBCO BusinessWorks, TIBCO Enterprise Messaging Service and TIBCO BusinessEvents
- Led the transition to a Service Oriented Architecture supporting a Business Process Management application
- Technical lead of the Repurchase Enhancements Project, I was responsible for requirements definition, technical design, work assignments and delivery
- Project was delivered using the Agile methodology
- Lead Interface Designer for the Post Closing portion of the CORE initiative
- Implemented a Service Oriented Architecture using TIBCO BusinessWorks for the funding of loans from Teamworks
- Led interactions with outside teams to design all interfaces between various systems
- Architecture was TIBCO BusinessWorks interacting with IBM WebSphere MQ performing event-driven service oriented architecture
- Utilized UML, RUP, SOA architecture concepts and Rational Rose to design, document and present technical design
- Provided technical leadership in architecture design
- PowerBuilder designer and developer
- Assisted in designing, developing, documenting and supporting a post closing mortgage system
- System consisted of numerous, servers, databases and GUI applications used to support the post closing portion of a mortgage application
- Technical architecture included Tibco BusinessWorks, Tibco BusinessEvents, PowerBuilder 11.5 and Sybase ASE 12.52
- Performed systems analysis, design, development and testing of PowerBuilder objects and Transact SQL stored procedures.
Senior Programmer/Analyst
Textron Financial Corporation
10.1992 - 09.1995
- Specialized in systems integration and systems development for a floorplan finance package
- Provided technical consulting services to several divisions of the corporation in the areas of PowerBuilder, Sybase, CICS, and DB2.
Education
Bachelor of Science - Computer Science
Minnesota State University - Mankato
Mankato, MNSkills
- Resourceful nature
- System Architecture
- Strategic Planning
- Technology Integration
- Decision-making skills
- Software Design
- Mentoring and Coaching
- Interpersonal Skills
Timeline
Senior Engineering Manager
Best Buy Corporation
03.2022 - Current
Vice President
Wells Fargo Home Mortgage Capital Markets
07.2013 - 03.2022
Lead Solutions Engineer – Servicing Operations and Production Support Team
Wells Fargo Home Mortgage
07.2012 - 07.2013
Vice President Home Preservation Strategic Initiatives Decisioning Applications SQA
Wells Fargo Home Mortgage
07.2011 - 07.2012
Application Systems Engineer
Wells Fargo Home Mortgage
09.2004 - 07.2011
Senior Programmer/Analyst
Textron Financial Corporation
10.1992 - 09.1995
Bachelor of Science - Computer Science
Minnesota State University - Mankato
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