Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andy Jessiman

Charlestown,NH

Summary

Knowledgeable Service Advisor and Manager at McGee Mazda, renowned for elevating customer satisfaction through expert problem resolution and exceptional communication. Spearheaded staff development and streamlined service processes, significantly enhancing efficiency and team performance. Mastery in multitasking and attention to detail led to a marked improvement in service quality and client trust.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Service Manager

McGee Mazda
09.2024 - 02.2025
  • Expedite service process through strategic dispatching of work orders to technicians
  • Continued responsibilities of Service Manager and Service Advisor

Service Manager

McGee Mazda
03.2024 - 09.2024
  • Continued responsibilities of Service Advisor
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Collaborated with Marketing on current promotions
  • Communicated with Mazda Corporate on staying within compliance for advertisements and warranty claims
  • Met with construction team for weekly updates on new building
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Lead Service Advisor

McGee Mazda
03.2022 - 02.2024
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Mentored junior service advisors, enhancing their skills and knowledge for career growth.
  • Created an inviting atmosphere in the waiting area that promoted comfortability while clients awaited their vehicles completion.
  • Managed scheduling of appointments, ensuring optimal utilization of resources and timely services.
  • Reviewed work orders for accuracy and completeness before submitting them to technicians, minimizing errors during repairs or maintenance tasks.
  • Maintained a high level of product knowledge, enabling informed recommendations to customers on maintenance requirements.
  • Promoted additional services or products to customers when appropriate, contributing to increased revenue generation.
  • Collaborated with technicians to diagnose vehicle issues accurately, resulting in reduced repair times.
  • Coordinated with parts department to determine availability of necessary components.

Education

Bachelor of Arts - Marketing Communications

Plymouth State University
Plymouth, NH
05-2015

Skills

  • Customer service
  • Sales
  • Client satisfaction
  • Staff training and development
  • Multitasking
  • Attention to detail
  • Problem-solving
  • Interdepartment communication

Certification

Toyota Accelerate Leadership Program June 2024


Timeline

Assistant Service Manager

McGee Mazda
09.2024 - 02.2025

Service Manager

McGee Mazda
03.2024 - 09.2024

Lead Service Advisor

McGee Mazda
03.2022 - 02.2024

Bachelor of Arts - Marketing Communications

Plymouth State University

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Andy Jessiman