Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andy Kalayda

Scottdale,AZ

Summary

Dynamic and adaptable professional with a proven track record of memorable customer engagement and effective time management, honed across roles at esteemed establishments like Luna by Giada. Excelled in high-pressure settings, leveraging quick decision-making and detail-oriented skills to enhance customer satisfaction and operational efficiency. Achieved significant improvements in service delivery and team productivity.

Overview

12
12
years of professional experience

Work History

Lead Food Runner

Luna by Giada
Scottsdale, AZ
03.2024 - Current
  • Checked tickets for accuracy prior to delivery of meals to customers.
  • Provided excellent customer service by attending to guests' needs quickly and efficiently.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
  • Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
  • Helped in training new food runners, sharing best practices and operational knowledge.
  • Assigned tasks to other Food Runners when needed.
  • Facilitated communication between the kitchen and the dining staff to enhance guest experience.

Driver/Concierge

Certified Benz & Beemer
Scottsdale, AZ
09.2022 - 03.2024
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Transported riders to designated stops according to pre-determined schedules.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Demonstrated proficiency in driving manual transmission vehicles.

Lead Busser/Expo

W Scottsdale
Scottsdale, AZ
02.2022 - 04.2023
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Swept and mopped front-of-house and back-of-house floors using various tools.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Wiped down and cleaned chairs, booths and highchairs.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.

Lead Brand Representative

Melted
Scottsdale, AZ
09.2021 - 04.2022
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Conversed with customers to share information about products and services.
  • Promoted positive company image through superior customer service experiences.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Shared feedback and ideas with management to improve processes.
  • Created experiences that drove business results and customer brand engagement.

Bar Back

Sushi Roku - Katana- Boa Steakhouse Innovative Dining Group
Scottsdale, AZ
10.2016 - 07.2021
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Replenished bar glasses, garnishes and condiments.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Studied bartenders to learn recipes for different mixed cocktails.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Took food and drinks to bar and table customers.
  • Offered product samples, answered questions and suggested products.
  • Stocked displays with new and transferred merchandise.

Restaurant Busser

Evo
Scottsdale, AZ
04.2016 - 10.2016
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Monitored customer movements and quickly cleared empty tables for future customers.

Grocery Stock Clerk

Frys
Scottsdale, AZ
06.2013 - 04.2016
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Updated signage to reflect current prices and help promote target merchandise.

Education

High School Diploma -

Saguaro High School
Scottsdale, AZ
05.2014

Skills

  • Adaptable in High-Pressure Settings
  • Quick Decision-Making
  • Effective Time Management
  • Memorable Customer Engagement
  • Detail-Oriented

Languages

English
Native/ Bilingual
Russian
Professional

Timeline

Lead Food Runner

Luna by Giada
03.2024 - Current

Driver/Concierge

Certified Benz & Beemer
09.2022 - 03.2024

Lead Busser/Expo

W Scottsdale
02.2022 - 04.2023

Lead Brand Representative

Melted
09.2021 - 04.2022

Bar Back

Sushi Roku - Katana- Boa Steakhouse Innovative Dining Group
10.2016 - 07.2021

Restaurant Busser

Evo
04.2016 - 10.2016

Grocery Stock Clerk

Frys
06.2013 - 04.2016

High School Diploma -

Saguaro High School

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Andy Kalayda