Andrew Kennedy
Aberdeen,WA
Summary
Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 50 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners.
Overview
17
17
years of professional experience
Work History
Fulfillment Associate
Amazon Fulfillment Center
04.2019 - Current
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
- Picked and packed order items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Unloaded Trailers for processing and sorting to other fulfillment centers.
- Build single and multi ASIN pallets.
- Able to problem solve any damage merchandise and processing merchandise.
- Trained up to 10 new associates in outbound and inbound process paths.
Shift Manager
Arby's
10.2017 - 05.2019
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
Stock Associate
Walmart
04.2014 - 11.2017
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Kept work areas neat, clean and free from debris.
Grocery Clerk
Kroger
07.2013 - 11.2013
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Retrieved items for customers and verified prices.
Crew Team Member
McDonald's
06.2006 - 01.2013
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Education
High School Diploma -
Montgomery Co. High School
Montgomery City, MO05.2008
Skills
- Computer Hardware Knowledge
- Delegating Work
- Meeting Production Goals
- Coaching and Mentoring
- MS Office
- Multitasking Abilities
- Data Entry
- Stage Inventory
- Work Prioritization
- Willing to Learn
- Teamwork and Collaboration
- Team Leadership
Timeline
Fulfillment Associate
Amazon Fulfillment Center
04.2019 - Current
Shift Manager
Arby's
10.2017 - 05.2019
Stock Associate
Walmart
04.2014 - 11.2017
Grocery Clerk
Kroger
07.2013 - 11.2013
Crew Team Member
McDonald's
06.2006 - 01.2013
High School Diploma -
Montgomery Co. High School