Andy Ketterer
Duchesne
Summary
At Moser Energy, I spearheaded Utah Operations, enhancing customer satisfaction and operational efficiency by implementing strategic process improvements and fostering a culture of excellence. My leadership significantly boosted team productivity and engagement, leveraging skills in operations management and effective communication to exceed performance goals and reduce costs, achieving a notable increase in profitability.
Overview
5
5
years of professional experience
Work History
Manager of Utah Operations
Moser Energy
04.2018 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Diploma -
Jordan High
Sandy, UTSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Operations management
- Project management
- Project planning
- Performance management
- Staff development
- Sales techniques
- Budget control
- Employee onboarding
- Work prioritization
- Inventory management
- Recruiting and interviewing
- Vendor management
- Regulatory compliance
Timeline
Manager of Utah Operations
Moser Energy
04.2018 - 11.2022
Diploma -
Jordan High
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