- Electronics and Circuit Building
- Digital Art and Animation
- Martial Arts
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Coding and Programming
- Virtual Reality
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- DIY and Home Improvement
- Artificial Intelligence (AI) and Machine Learning
- Auto Repair/Restoration
- Video Gaming
- 3D Printing
- Video Game Design
- Avid Reader
- Strategy Games
- I like working with my hands and fixing things
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy helping others and giving back to the community
- Drawing and Painting
- Creative Writing
- Music
- Cooking
- Graphic Design
Andy Killerlain
Madison,WI
Summary
Detail-oriented technician with advanced troubleshooting skills, committed to process improvements and safety standards. Proven ability to enhance productivity and customer satisfaction through effective problem-solving and technical support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technician
Omni Technologies LLC
Oregon, WI
07.2021 - Current
- Diagnosed and repaired equipment using advanced troubleshooting techniques.
- Conducted routine maintenance to ensure optimal performance of machinery.
- Collaborated with team members to streamline operational workflows.
- Implemented process improvements, reducing downtime and enhancing productivity.
- Trained junior technicians on safety protocols and equipment handling.
- Provided technical support during system upgrades to minimize disruptions.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Optimized network performance, conducting regular updates and patches to software systems.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Researched and implemented new technologies and equipment.
Parts Professional
Zimbrick Hyundai Eastside
Madison, WI
11.2008 - 07.2021
- Managed inventory control processes to maintain optimal stock levels for parts and accessories.
- Collaborated with service technicians to identify and source necessary components efficiently.
- Utilized dealership management systems to process orders and track shipments accurately.
- Trained junior staff in parts identification, customer service protocols, and inventory management best practices.
- Implemented streamlined procedures that enhanced order fulfillment speed and accuracy.
- Developed strong vendor relationships to ensure timely delivery of high-quality parts and supplies.
- Analyzed sales trends to optimize inventory purchasing decisions, reducing excess stock effectively.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Enhanced inventory management by conducting regular audits and maintaining accurate records of stock levels.
- Assisted customers with diagnosing problems for Automotive equipment and purchasing necessary replacements.
- Maintained up-to-date knowledge of industry trends, attending trade shows and participating in professional development opportunities to stay informed on new products and best practices.
- Ensured safety standards were upheld within the workplace, maintaining clean and organized spaces free from potential hazards.
- Conducted thorough research to identify hard-to-find or discontinued items, sourcing alternatives where possible to meet customer needs.
- Strengthened relationships with suppliers, negotiating favorable terms for bulk orders and expedited delivery times.
- Managed incoming shipments meticulously, verifying contents against purchase orders before updating inventory records accordingly.
- Developed strong rapport with clients through consistent professionalism, building trust that led to repeat business over time.
- Increased sales through effective upselling and cross-selling techniques, recommending appropriate replacement parts or complementary products.
- Collaborated closely with service technicians, ensuring they had the necessary parts to complete repairs in a timely manner.
- Placed new parts orders for customers and to replenish stock.
- Reduced order errors by carefully reviewing and verifying part numbers before processing orders.
- Provided exceptional customer service, addressing concerns promptly and ensuring complete satisfaction with purchased parts.
- Read and interpreted diagrams and technical manuals to quickly locate correct parts.
- Assisted team members in resolving complex inquiries, drawing upon extensive product knowledge to provide accurate guidance.
- Processed returns efficiently, adhering to company policies while minimizing inconvenience for customers.
- Streamlined warehouse operations by implementing efficient organization systems for parts storage and retrieval.
- Contributed to a positive work environment by fostering open communication and supporting colleagues during peak periods or absences.
- Utilized computer-based inventory systems effectively, inputting data accurately and generating detailed reports as needed for management review.
- Improved customer satisfaction by providing timely and accurate information regarding parts availability and pricing.
- Prevented costly discrepancies in inventory levels by regularly reconciling physical counts with system data, identifying and resolving any discrepancies.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Maintained extensive understanding of common problems and methods for repair.
- Adhered to company guidelines for performance and compliance.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Education
High School Diploma -
Madison East Highschool
Madison, WISkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Documentation and reporting
- Customer interaction
- System troubleshooting
- Repair services
- OSHA compliance
- Relationship building
- Electrical repair
- Tech-Savvy
- Mechanical aptitude
- Hardware installation
- Document preparation
- Component replacement
- Blueprint reading
- Customer rapport
- Instrument Calibration
- Complex Repairs
- System Tests
- Computer-assisted diagnostics
- Software configuration
- User training
- Program support
- Design Techniques
- Network administration
- Commercial construction experience
- Problem-solving
- Job site cleanup
- Loading and unloading
- Critical thinking
- Verbal and written communication
- Software installation
- System upgrades
- Computer troubleshooting
Certification
- Certified Programmer, Qsys
- Certified Installer and programmer, Telecor
- Certified Installer, Axis network cameras
- Certified Installer, Logitech
- Certified Installer, Bogen Nyquist
- Certified Installer, Butterfly MX
Interests
Timeline
Technician
Omni Technologies LLC
07.2021 - Current
Parts Professional
Zimbrick Hyundai Eastside
11.2008 - 07.2021
High School Diploma -
Madison East Highschool