Customer Service Team Member
Yogurtland
03.2024 - Current
- Resolved product or service problems by clarifying customer's complaints, uncovering the root of the problem and providing an efficient solution to proactively solve their respective issue.
- Exhibited high energy and professionalism when consulting with customers and staff.
- Maintained customer records by updating Loyalty Account information accordingly.
- Eagerly responded to customer requests for product facts, Loyalty Rewards Program, and company information.
- Engaged in deep conversation with customers to better uncover individual needs.
- Maintained up-to-date knowledge of product and service changes.