Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Andy Lazo

Port St. Lucie

Summary

Detail-oriented professional skilled in data entry, customer support, and remote collaboration, with a strong track record in payroll processing and vendor coordination. Adept at managing digital documentation and improving operational efficiency. Eager to leverage bilingual abilities and organizational skills in a new role as an Administrative Assistant.

Overview

16
16
years of professional experience

Work History

Remote Administrative Coordinator/Customer Service

Repair and Remodeling Services Corp.
10.2024 - Current
  • Provided timely and accurate information to customers regarding service requests, documentation, and ongoing projects, ensuring clear communication and customer satisfaction.
  • Collected and documented detailed information from clients and vendors, maintaining organized records with a high degree of accuracy.
  • Processed incoming documents, prepared correspondence, and issued acknowledgements promptly.
  • Recorded summaries of client interactions into digital systems, ensuring clarity and ease of understanding for future reference.
  • Resolved inquiries with empathy and professionalism, building trust and maintaining long-term relationships.
  • Collaborated with team members to maintain workflow efficiency, compliance with standards, and a positive work environment.
  • Demonstrated adaptability by supporting multiple projects and tasks while meeting operational timelines.

Auto Glass Technician

Satellite Auto Glass
10.2023 - 10.2024
  • Completed documentation for calibrations, installations, and service with accuracy.
  • Communicated with clients and ensured safety compliance during service operation.
  • Maintained organized records and provided customer service.

Receiver

Performance Food Group
03.2022 - 10.2023
  • Verified and recorded incoming shipments with accuracy in inventory systems.
  • Maintained organized documentation for product counts, inspections, and discrepancies.
  • Ensured workplace safety and maintained clean, hazard-free environment.

Passenger Service Agent

Swissport
05.2015 - 11.2021
  • Delivered outstanding customer service to passengers during inbound and outbound flights.
  • Maintained compliance with airline and security procedures.

Customer Service / Grocery Clerk

Publix Supermarkets
05.2009 - 12.2016
  • Provided consistent customer support and resolved inquiries in a fast-paced retail setting.
  • Handled cash transactions and maintained accurate financial records.
  • Maintained inventory logs and coordinated product deliveries.

Education

High School Diploma -

Booker T. Washington Senior High
FL
01.2011

Skills

  • CRM Tools
  • Ticketing Systems
  • Scheduling & Calendar Management
  • Bilingual: English & Spanish
  • Remote Collaboration (Zoom, Teams, Outlook, Shared Drives)
  • Customer Support: Phone, Email, Chat
  • Data Entry & Digital Documentation
  • Microsoft Office (Word, Excel, Outlook, Publisher)
  • Payroll Processing & Invoicing
  • Order & Vendor Coordination
  • Time Management
  • Multitasking

References

References available upon request

Timeline

Remote Administrative Coordinator/Customer Service

Repair and Remodeling Services Corp.
10.2024 - Current

Auto Glass Technician

Satellite Auto Glass
10.2023 - 10.2024

Receiver

Performance Food Group
03.2022 - 10.2023

Passenger Service Agent

Swissport
05.2015 - 11.2021

Customer Service / Grocery Clerk

Publix Supermarkets
05.2009 - 12.2016

High School Diploma -

Booker T. Washington Senior High

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