Andy Leveille
Lead associate operation
Bowie,MD
Summary
Accomplished Lead Operations Associate at JPMorgan Chase, adept in operational efficiency and customer service. Excelled in spearheading process improvements, achieving significant cost savings. Renowned for fostering team collaboration and enhancing productivity through effective communication and mentorship. Demonstrated expertise in scheduling coordination and operational management, with a proven track record of surpassing company-wide objectives. Personable Job Title with highly developed skills in lead generation, account retention and relationship management. Well-educated in assessing customer needs, introducing new products and services and processing transactions. Proficient in Software.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Operations Associate
JPMorgan Chase
01.2021 - Current
- Managed budgetary constraints effectively without sacrificing quality or service standards.
- Spearheaded process improvement initiatives, resulting in significant cost savings and increased productivity rates.
- Oversaw daily operations, coordinating schedules and managing resources for maximum efficiency.
- Enhanced team performance through regular coaching and feedback sessions.
- Streamlined operational processes by identifying inefficiencies and implementing improvements.
- Collaborated with cross-functional teams to achieve company-wide objectives and goals.
- Conducted regular audits for compliance with company policies and regulatory requirements.
- Ensured safety protocols were followed consistently by all staff members throughout daily operations tasks.
- Mentored junior associates, fostering professional growth and development within the team.
- Implemented new procedures to reduce errors in order processing, increasing overall productivity.
- Managed inventory control, ensuring optimal stock levels for efficient operations.
- Championed continuous improvement efforts across all aspects of business operations.
Banker
PNC
11.2020 - 12.2021
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Opened, closed, and updated accounts for customers.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Enhanced customer trust by consistently providing accurate financial advice and solutions to meet their needs.
- Initiated cross-selling strategy that significantly increased uptake of additional banking products and services.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
Lead Teller
PNC Bank
12.2019 - 01.2020
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
Lead Teller Operations Specialist
Citibank
05.2016 - 12.2019
- Coordinated scheduling for the teller team to maintain adequate coverage during peak business hours without sacrificing quality service delivery.
- Maintained compliance with all federal and state regulations, minimizing potential risks and penalties for the bank.
- Facilitated effective teamwork across departments by maintaining open lines of communication between staff members at all levels.
- Optimized cash management processes resulting in improved accuracy and efficiency of teller transactions.
Education
Specialist In Psychology - Psychology
York College of Pennsylvania
York, PASkills
- Scheduling Coordination
- Lean principles
- Customer Service
- Safety policies
- Workload prioritization
- Relationship Building
- Operational Efficiency
- Operations Management
- Scheduling
- Team Support
- Project Management
- Policy reviews
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team building
- Analytical Thinking
- Goal Setting
- Audit reporting
Accomplishments
Successful audits
Certification
Dc public notary
Languages
French
Native or Bilingual
Timeline
Lead Operations Associate
JPMorgan Chase
01.2021 - Current
Banker
PNC
11.2020 - 12.2021
Lead Teller
PNC Bank
12.2019 - 01.2020
Lead Teller Operations Specialist
Citibank
05.2016 - 12.2019
Specialist In Psychology - Psychology
York College of Pennsylvania