Andy Louis
Chicago,IL
Summary
Hardworking Transportation Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Transportation Security Officer
Springfield Memorial Hospital
Springfield, IL
06.2022 - 11.2023
- Completed routine and incident-related documentation.
- Completed thorough zone searches to check for physical tampering and restricted items.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Documented incidents involving passengers in accordance with agency protocols.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Collaborated with law enforcement agencies to resolve any safety or security issues that arose during operations.
- Participated in regular drills designed to test preparedness levels for potential threats.
Social Worker
Aventura Hospital & Medical Center
Aventura, FL
01.2017 - 05.2022
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Maintained thorough case history records and wrote detailed reports.
- Collaborated with multidisciplinary team of mental health case managers and disability workers.
- Maintained and developed community relationships to support various client referrals.
- Maintained lists of resources helpful to clients.
- Maintained accurate records of client progress and interactions according to agency standards.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Educated patients and caregivers on community resources and post-acute level of care criteria, benefits and coverage.
- Assisted individuals experiencing homelessness by providing referrals for emergency shelter placements.
- Engaged in community outreach and program development to support patient and caregiver needs.
- Evaluated and addressed individual client needs and concerns.
Social Worker
Golden Glades Nursing And Rehab Center
Miami, FL
02.2012 - 11.2016
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Reduced unnecessary risk of institutional care by treating high-risk clients living in communities.
- Collaborated with family members to provide comprehensive support services to clients.
- Maintained and developed community relationships to support various client referrals.
- Identified and addressed financial and emotional barriers to discharge and recovery.
- Provided mental health support to homeless clients and connected each with community resources.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
Juvenile Services Department Intern
Juvenile Service Department
Miami, FL
01.2008 - 12.2009
- Completed routine and incident-related documentation.
- Organized referrals to aide individuals in recovery or dealing with daily living challenges such as food shortages.
- Collaborated closely with multidisciplinary teams including psychiatrists, psychologists, nurses and other healthcare professionals to provide comprehensive care for clients.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Researched and analyzed community needs to determine program directions and goals.
Education
MBA - Business Administration
Nova Southeastern University
Davie, FL05-2013
Bachelor of Science - Social Work
Florida International University
Miami, FL05-2009
Skills
- Client Advocacy
- Basic Cardiac Life Support (BCLS) Certified
- Community Resources
- Social Services
Languages
Spanish
Full Professional
English
Elementary
Timeline
Transportation Security Officer
Springfield Memorial Hospital
06.2022 - 11.2023
Social Worker
Aventura Hospital & Medical Center
01.2017 - 05.2022
Social Worker
Golden Glades Nursing And Rehab Center
02.2012 - 11.2016
Juvenile Services Department Intern
Juvenile Service Department
01.2008 - 12.2009
MBA - Business Administration
Nova Southeastern University
Bachelor of Science - Social Work
Florida International University