Andy Louis Jean
Avon,MA
Summary
Skilled logistics professional with over seven years of experience and an understanding of long-term planning requirements for successful business development and sustainable operations. Adept at process improvement and integration to achieve current objectives and meet future company needs.
Overview
12
12
years of professional experience
6
6
Certification
Work History
Fulfillment Manager
Myomo inc
Burlington, MA, Massachusetts
02.2025 - 07.2025
- Generated over $300,000 in cost savings over period of 7 months through vendor negotiations and logistics processes.
- Managed daily order fulfillment processes for innovative medical devices.
- Oversaw shipping and receiving operations to maintain efficient workflow.
- Trained team members on best practices for inventory control and safety protocols.
- Implemented quality checks to verify product standards before shipping.
- Conducted regular audits of inventory to identify discrepancies and improve accuracy.
- Collaborated with suppliers to streamline procurement of materials and components.
- Utilized production management software to track orders and inventory levels.
- Coordinated inventory management to ensure product availability and accuracy.
- Resolved any customer service issues related to order fulfillment, timely.
- Monitored daily production activities to ensure productivity goals were met.
- Developed strategies for reducing costs associated with order fulfillment operations.
- Supported management decisions through data analysis and reporting tools, such as Excel.
- Created reports on operational performance metrics, such as on-time delivery reports, shipping/receiving metrics, NetSuite transaction reports, and training matrix.
- Implemented new systems for tracking orders and streamlining processes within the production environment.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Organized production operations, including receiving, stocking, picking, packing, shipping, and returns.
Fulfillment Supervisor
Myomo inc.
boston, MA
03.2022 - 02.2025
- Oversaw daily order fulfillment processes for medical device distribution.
- Coordinated shipping schedules and logistics with external carriers.
- Trained and mentored team members on order processing systems.
- Monitored inventory levels to ensure adequate stock availability.
- Streamlined workflows to improve efficiency in order processing tasks.
- Trained new employees on proper techniques for packaging, equipment operation and inventory management.
- Analyzed inventory levels and placed orders as needed to meet customer and production needs.
- Communicated daily with internal departments regarding any issues or changes in customer requirements that impacted order fulfillment processes.
Fulfillment Coordinator
Myomo Inc
Boston, Massachusetts
07.2021 - 03.2022
- Coordinated order fulfillment processes to ensure timely product delivery.
- Communicated with fields operators to address inquiries and resolve issues.
- Collaborated with internal departments to ensure customer satisfaction.
- Tracked shipment status using various online tools such as FedEx, DHL and UPS.
- Researched and resolved discrepancies between customer orders and fulfillment records.
- Coordinated and managed inventory levels to ensure accurate stock availability.
- Assisted customers with order inquiries and returns processing.
- Monitored daily orders and processed shipments in a timely manner.
Fulfillment Specialist
Granite Telecommunications LLC
Quincy, Massachusetts
02.2018 - 01.2021
- Work closely with all internal departments to ensure that the correct equipment is configured and shipped for customers.
- Responsible for ensuring day-to-day operations of the warehouse in the fulfillment and inventorying of customer orders.
- Collaborated with team members to maintain accurate stock levels and product organization.
- Utilized software tools for tracking shipments and updating order statuses effectively.
- Monitors, manages, and maintains track of all inventory being worked on for configuration, and reports on a cycle count program.
- Communicates frequently with the Supply Chain team and other internal teams to provide equipment, documents, instructions, reports, and correspondence.
Head Supervisor
Charles Hotel
Cambridge, Massachusetts
02.2013 - 12.2016
- Improved incident resolution times by 25% by streamlining order processing and investigation workflows using database management, compliance practices, and attention to detail in line with ISO/quality procedures.
- Enhanced operational efficiency across shift teams by developing and enforcing standardized procedures, leveraging Excel for scheduling and performance tracking to ensure adherence to specs and drive continuous improvement.
- Ensured seamless coordination of hotel functions and services by utilizing ERP and order processing systems to monitor inventory movement and support workflow optimization, maintaining compliance and accuracy.
- Reduced policy deviation incidents by 30% by monitoring KPIs with attention to detail using database and Excel tools, enforcing compliance with operational and safety standards.
Education
Bachelor of Science - Business Administration And Management
Cambridge College
Cambridge, MA06-2015
Skills
- Order fulfillment
- Inventory management
- Shipping coordination
- Quality control
- Data analysis
- Supply chain management
- Team management/ training
- Report generation
- Shipping and receiving
- Logistics oversight
- ERP systems
- Process improvement
- Mentoring and training
- Detail-oriented
- Communication
- Shipping cost reduction
- Critical thinking
- Customer service
- Process optimization
- Problem solving
- Employee mentorship
- Inventory monitoring
- Microsoft office
- Oracle
- NetSuite
- DOT
- IATA
- Procurement
- Harmonization codes
- Root-cause analysis
- Corrective action implementation
- Lean principles
Certification
- Shipping Lithium Batteries
- Hazmat packager
- Lithium Battery Safety
- Six Sigma White Belt
- Information Technology Certificate
- Full Stack Web Development
Timeline
Fulfillment Manager
Myomo inc
02.2025 - 07.2025
Fulfillment Supervisor
Myomo inc.
03.2022 - 02.2025
Fulfillment Coordinator
Myomo Inc
07.2021 - 03.2022
Fulfillment Specialist
Granite Telecommunications LLC
02.2018 - 01.2021
Head Supervisor
Charles Hotel
02.2013 - 12.2016
Bachelor of Science - Business Administration And Management
Cambridge College