Andy Louis Jean
Avon,MA
Summary
Skilled logistics professional with over seven years of experience and an understanding of long-term planning requirements for successful business development and sustainable operations. Adept at process improvement and integration to achieve current objectives and meet future company needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fulfillment Manager
Myomo inc
Burlington, MA, Massachusetts
02.2025 - 07.2025
- Generated over $300,000 in cost savings over period of 7 months through vendor negotiations and logistics processes.
- Managed daily order fulfillment processes for innovative medical devices.
- Oversaw shipping and receiving operations to maintain efficient workflow.
- Trained team members on best practices for inventory control and safety protocols.
- Implemented quality checks to verify product standards before shipping.
- Conducted regular audits of inventory to identify discrepancies and improve accuracy.
- Collaborated with suppliers to streamline procurement of materials and components.
- Utilized production management software to track orders and inventory levels.
- Coordinated inventory management to ensure product availability and accuracy.
- Resolved any customer service issues related to order fulfillment, timely.
- Monitored daily production activities to ensure productivity goals were met.
- Developed strategies for reducing costs associated with order fulfillment operations.
- Supported management decisions through data analysis and reporting tools, such as Excel.
- Created reports on operational performance metrics, such as on-time delivery reports, shipping/receiving metrics, NetSuite transaction reports, and training matrix.
- Implemented new systems for tracking orders and streamlining processes within the production environment.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Organized production operations, including receiving, stocking, picking, packing, shipping, and returns.
Fulfillment Supervisor
Myomo inc.
boston, MA
03.2022 - 02.2025
- Oversaw daily order fulfillment processes for medical device distribution.
- Coordinated shipping schedules and logistics with external carriers.
- Trained and mentored team members on order processing systems.
- Monitored inventory levels to ensure adequate stock availability.
- Streamlined workflows to improve efficiency in order processing tasks.
- Trained new employees on proper techniques for packaging, equipment operation and inventory management.
- Analyzed inventory levels and placed orders as needed to meet customer and production needs.
- Communicated daily with internal departments regarding any issues or changes in customer requirements that impacted order fulfillment processes.
Fulfillment Coordinator
Myomo Inc
Boston, Massachusetts
07.2021 - 03.2022
- Coordinated order fulfillment processes to ensure timely product delivery.
- Communicated with fields operators to address inquiries and resolve issues.
- Collaborated with internal departments to ensure customer satisfaction.
- Tracked shipment status using various online tools such as FedEx, DHL and UPS.
- Researched and resolved discrepancies between customer orders and fulfillment records.
- Coordinated and managed inventory levels to ensure accurate stock availability.
- Assisted customers with order inquiries and returns processing.
- Monitored daily orders and processed shipments in a timely manner.
Fulfillment Specialist
Granite Telecommunications LLC
Quincy, Massachusetts
02.2018 - 01.2021
- Work closely with all internal departments to ensure that the correct equipment is configured and shipped for customers.
- Responsible for ensuring day-to-day operations of the warehouse in the fulfillment and inventorying of customer orders.
- Collaborated with team members to maintain accurate stock levels and product organization.
- Utilized software tools for tracking shipments and updating order statuses effectively.
- Monitors, manages, and maintains track of all inventory being worked on for configuration, and reports on a cycle count program.
- Communicates frequently with the Supply Chain team and other internal teams to provide equipment, documents, instructions, reports, and correspondence.
Education
Bachelor of Science - Business Administration And Management
Cambridge College
Cambridge, MA06-2015
Skills
- Order fulfillment
- Inventory management
- Shipping coordination
- Quality control
- Data analysis
- Supply chain management
- Team management/ training
- Report generation
- Shipping and receiving
- Logistics management
- ERP systems
- Process improvement
- Mentoring and training
- Detail-oriented
- Communication
- Shipping cost reduction
- Critical thinking
- Customer service
- Process optimization
- Problem solving
- Effective communication
- Attention to detail
- Employee mentorship
- Inventory monitoring
- Microsoft office
- Oracle
- NetSuite
- DOT
- IATA
- Procurement
- Harmonization codes
Certification
- Shipping Lithium Batteries
- Hazmat packager
- Lithium Battery Safety
- Six Sigma White Belt
Timeline
Fulfillment Manager
Myomo inc
02.2025 - 07.2025
Fulfillment Supervisor
Myomo inc.
03.2022 - 02.2025
Fulfillment Coordinator
Myomo Inc
07.2021 - 03.2022
Fulfillment Specialist
Granite Telecommunications LLC
02.2018 - 01.2021
Bachelor of Science - Business Administration And Management
Cambridge College
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