Andy Luong
Rochester,NY
Summary
Experienced professional with 8 years of hands-on experience in customer service and operations, specializing in client relationship management, scheduling, and daily business coordination. With a criminology background, I offer strong problem-solving and communication skills. Now seeking to leverage my experience and passion for service in a government role, where I can contribute to team success and help meet organizational goals.
Overview
8
8
years of professional experience
Work History
Nail Technician & Salon Operations Coordinator
TLC Nails
Newark , NY
06.2015 - 08.2023
- Provided a wide range of nail and pedicure services to clients, ensuring each treatment met high standards of quality and client satisfaction.
- Managed client appointments, ensuring smooth scheduling and minimal wait times, which helped maintain a steady flow of business, and strong customer loyalty.
- Assisted with the daily operations of the salon, including inventory management and keeping product stock levels up to date, while ensuring the salon was always clean and organized for maximum efficiency.
- Acted as a point of contact for clients, handling concerns, resolving complaints, and ensuring that every client had a positive experience from start to finish.
- Played an active role in the business's financial operations by processing payments, maintaining transaction accuracy, and keeping detailed records of all financial activities.
Education
Bachelor of Arts - Criminology
St. John Fisher University
3690 East Ave, Rochester, NY 14618 05-2021
Skills
- Client Relationship Management
- Customer Relationship Management: Skilled in building strong client relationships, ensuring a high level of satisfaction, and fostering repeat business
- Time Management and Scheduling: Efficient at coordinating appointments and managing daily operations to maintain a smooth workflow and client satisfaction
- Inventory Management and Sales: Experienced in managing salon inventory, ensuring products are stocked, organized, and presented to meet client needs
- Communication and Collaboration: Strong interpersonal skills, with the ability to effectively communicate with clients to achieve business goals
- Critical Thinking and Decision Making: Capable of making informed decisions to resolve issues quickly, and improve the efficiency of salon operations
Timeline
Nail Technician & Salon Operations Coordinator
TLC Nails
06.2015 - 08.2023
Bachelor of Arts - Criminology
St. John Fisher University