Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deaundre Mack

Newton,United States

Summary

Seasoned Support Team Leader with substantial experience in managing, training and motivating teams to deliver top-notch customer service. Strong problem-solving skills coupled with decisive leadership have consistently ensured swift resolution of complex issues, leading to enhanced customer satisfaction. Demonstrated ability to streamline processes for improved efficiency and productivity within team dynamics. Known for fostering a positive work environment that encourages teamwork and drives performance goals.

Overview

2026
2026
years of professional experience

Work History

Basic Military Training

US Air Force
San Antonio, Texas
04.2025 - 07.2025
  • Training Focus: BMT includes a combination of:Physical Training (PT): Regular exercise to improve cardiovascular health and muscular strength.
    Classroom Instruction: Learning about Air Force history, customs and courtesies, military protocol, and other essential topics.
    Field Training: Applying learned skills in realistic scenarios, such as the PACER FORGE exercise.
    Military Skills: Weapons training, drill and ceremony, and combat skills.

Market Development Specialist

Charter Spectrum
Jasper, Texas
09.2024 - 04.2025
  • Acquire new customers through door-to-door relationship building and community events
  • Focus on new and existing communities within targeted growth markets
  • Build a vast network of referral partners to help quickly engage prospective customers
  • Develop relationships with homebuilders, homeowner associations and housing community groups within an assigned territory
  • Sell Spectrum’s superior products at an exceptional value to customers
  • Be rewarded for achieving sales goals in Internet, mobile, phone and video sales
  • Connect with your team by participating in sales meetings and training

While working in residential sales, expect to work outdoors rain or shine, days and nights, and to knock on many doors before closing a sale. It’s hard work, but with your relationship-building skills and professional resilience, you can excel (and do well financially) in this sales position.

Commercial Sales Associate

Lowes
09.2020 - 12.2024
  • All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means:
  • Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs.
  • Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.
  • Engaging in safe work practices and encouraging others to do the same.
  • The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store.
  • The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset.
  • Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

Commercial Sales specialist

Lowes
01.2022 - 09.2020
  • As a Lowe’s associate, I deliver quality customer service while maintaining a clean, safe, and stocked store with the products our customers need. As a Sales Specialist Flooring, this means:
  • Being friendly and professional, eager to understand the customer’s specific needs to pair the best products and service offerings to support their project.
  • Ensuring displayed merchandise reflects their high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturer’s current product offering.
  • Engaging in safe work practices including the proper operation of store equipment.
  • As a Sales Specialist Flooring I serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. I provides exceptional consultative services to customers and confirms their needs are met before leaving the store. I was also responsible for executing orders and projects in their area of focus.
  • Travel Requirements: This role did not require regular travel; however, the role needed me to travel on occasion to meetings, trainings, or to support neighboring stores.

Sales Floor Dept Supervisor - Electrical - Plumbing

Lowes
  • All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:
  • Providing resources and tools to support those directly helping customers provide the best service.
  • Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
  • The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
  • The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale.
  • In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).
  • Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets.

Sales Floor Dept Supervisor - Flooring-Décor

Lowes
  • All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:
  • Providing resources and tools to support those directly helping customers provide the best service.
  • Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
  • The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
  • The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale.
  • In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).
  • Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets.

Night Operations Department Supervisor

Lowes
  • All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Night Operations Department Supervisor, this means:
  • Removing barriers, addressing inefficiencies, and enabling staff to delighting our customers.
  • Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
  • The Night Operations Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. The Night Operations Department Supervisor impacts Lowe’s mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end and front end of the store, facilitating the store’s ability to provide a superior customer shopping experience and maximize sales and profitability.
  • To be successful, the Night Operations Department Supervisor must collaborate and communicate with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service, operations, and safety objectives. The individual in this role must continuously drive efficiencies and be able to teach others the skills needed to maintain effective store operations. It is important that this associate communicate upward to keep management informed of concerns, issues, recognitions, and morale.

Stocker

Brookshire Brothers
  • Display outstanding customer service skills by greeting customers, and providing friendly, courteous service at all times. Display this same courtesy to co-workers as well.
  • Be professional in appearance and demeanor.
  • Assist in unloading stock from trailers to the back room of store, transport cases of merchandise to assigned aisles, and stock individual items in assigned slots on the shelf.
  • Be willing and able to work additional shifts other than what is posted on weekly schedule.
  • Be willing and able to perform other duties as assigned such as general cleaning and other activities as directed by management.

Cook

Sonic
  • As a SONIC Drive-In Cook, your primary responsibility is to provide every guest with a SuperSONIC experience by:
  • Cooking, creating, and packaging delicious menu items
  • Trying to beat your best record, every time
  • Being proactive (If you’re not busy now, you may be in 5 minutes!)
  • Continuously communicating with team to help motivate
  • Maintaining SONIC safety and sanitation standards

Drive-In Crew Member

SONIC
  • As a SONIC Drive-In Crew Member – which may include Frozen, Fountain, Expo, or Switchboard – your primary responsibility is to provide every guest with a SuperSONIC experience by:
  • Creating and packaging delicious menu items
  • Trying to beat your best record, every time
  • Being proactive (If you’re not busy now, you may be in 5 minutes!)
  • Continuously communicating with team to help motivate
  • Being a menu genius and helping SONIC customers navigate all customizable combinations
  • Maintaining SONIC safety and sanitation standard

Education

certified, network pro - computer science

Lamar Institute of Technology
Beaumont, TX
03.2021

high school diploma -

Newton High School
Newton, Tx
04.2020

Skills

  • Sales
  • Team Management
  • Teamwork
  • Resilience
  • Communication
  • Time Management
  • Customer service
  • Problem Solving
  • Word
  • Excel
  • Power point
  • Team leadership
  • Safety compliance
  • Sales strategy
  • Merchandising techniques
  • Basic military training
  • Team training and development

References

  • Brooke, barber, Store manger, (210) 419-5218
  • Jessie, Sanders, assistant manger, (409) 594-0709

Timeline

Basic Military Training

US Air Force
04.2025 - 07.2025

Market Development Specialist

Charter Spectrum
09.2024 - 04.2025

Commercial Sales specialist

Lowes
01.2022 - 09.2020

Commercial Sales Associate

Lowes
09.2020 - 12.2024

Sales Floor Dept Supervisor - Electrical - Plumbing

Lowes

Sales Floor Dept Supervisor - Flooring-Décor

Lowes

Night Operations Department Supervisor

Lowes

Stocker

Brookshire Brothers

Cook

Sonic

Drive-In Crew Member

SONIC

certified, network pro - computer science

Lamar Institute of Technology

high school diploma -

Newton High School
Deaundre Mack